After the upgrade from Office 2007 to Ofice 2010 on my Vista, then my computer turns off after being idle for a while.

After upgrade Office 2007 to Office 2010 on my Vista, then my computer turns off after being idle for a while. When I turn on my computer, I get the splash screen indicating that Windows has finished unexpectedly and I would like to start in safe mode or normally (pluss a couple more choice...).

Appears not to occur if there is activity going on--as if do me some work or have itunes playing music or I'm just surfing the internet. Curiously, it seems not to happen if I close Internet Explorer and Outlook.

I shot all automatic updates for Windows Vista (32 bit) and Microsoft Office.

Concerning

B Odd Andersen

Hi B Odd Andersen,

I want to clarify if your computer seems to be sleeping or it completely closed after being idle for a while.

Method 1: If the computer is in power saving mode, check if you can wake the computer from this State by moving the mouse or pressing any key on the keyboard.

Method 2: Change the power to another and check to see if the problem persists
Change, create, or delete a power plan (scheme)

Method 3: check the logs in event viewer for more information on auto-off down

Open event viewer

What are the information in event logs? (Event Viewer)

Note: For your safety and security, it is not recommended to disable Windows Update.
Activate the update or disable automatic

Thanks and greetings
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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