After the upgrade to firefox 4 he eliminated the norton toolbar, and when I go on a site indicators let me know if the site is secure are gone.

before I did the upgrade to firefox 4 it used to be indicators such as green points with hooks or gray points with an exclamation mark let me know if the site is secure. the norton toolbar has been replaced by a yahoo toolbar and the secure site of identity has disappeared. thought I was doing myself a favor of the upgrade, but now I'm not sure. should have left well enough alone and kept what I had.

Symantec needs update their Firefox Add-ons to make them compatible with Firefox 4. They indicated that, for Norton 360, they plan to release a update of Norton 360 to support Firefox 4 in early may - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web & docurl = 20100720113635EN & ln = en_US

I don't know about the time scale for the updates for other Norton products. Waiting for the update by Symantec, if you want to use Norton modules, you will need to downgrade to Firefox 3.6.

Downgrade to Firefox 3.6 first of all uninstall Firefox 4, but do not select the option 'remove my Firefox personal data '. If you select this option, it will delete your bookmarks, passwords and other user data.

Then you can install the latest version of Firefox 3.6 available to http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your favorite courses, passwords etc.

I recommend, to avoid possible problems with decommissioning, accessing your profile folder and delete the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Delete these files will force Firefox to rebuild the list of installed extensions, check their compatibility and cancel the toolbar customizations.

For more information on how to find your profile folder, see https://support.mozilla.com/kb/Profiles

Tags: Firefox

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    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Computer stops after the installation of security update KB2393802

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    Thanks for the help and suggestions.

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    I suggest you try the steps in the article.
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    Umesh P - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

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