After you download incredimail, my screen goes white, says done, and I have to hit Ctrl-alt-delete.

My laptop screen become white

After you download incredimail, my screen goes white, says done, and I have to hit Ctrl-alt-delete. I removed incredimail and it still happens. It seems to be deteriorating

Hi karlenechapman,

·         What version of the operating system is installed on the computer?

Follow these methods.

Method 1: Follow these steps:

Step 1: Start the computer in safe mode and check if the problem persists.

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow the link step 7 to return the computer to a Normal startupmode.

Method 2: Update the graphics/display drivers.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

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