After you install SP3 on XP Professional, cd-rom disappears from Windows, but it is still in the bios

The computer is an HP running an Intel Pentium III. The CD is a model Samsung Combo Drive SM-304.

There is no problem on SP2.

Hi PhilWinfield,

Try the steps listed in the link to the HP website and check if this can help below: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph07146

Other links for reference: how to solve common problems that occurs when a Windows XP-based computer cannot read a CD or DVD: http://support.microsoft.com/kb/321641

Tags: Windows

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