After you install the service Pack 1 cd, s will not play for more information, then 1 minute and 10 seconds, and then it is said that ' nt read disc has a scratch. All updates are installed.

all this experience or know what to do-dvd works fine.


Hi charly kotb,.

·         Did you the latest changes on the computer?

·         What security software do you use?

·         You receive an error message/code?

I suggest you follow the methods and check if it works very well.

Method 1: Follow the steps in the section provided.

Method 2: Run the provided article fixit.

Method 3: Put the computer in a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After installing windows update, follow step 7 in the link provided to return the computer to a Normal startupmode.

Method 4: Temporarily disable the security software .

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Also update the latest drivers for CD/DVD-ROM. ' t-work correctly

Tags: Windows

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    Hi dannydkr,

    You can try to start in safe mode and check if the problem occurs.

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    Jeremy K
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    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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