After you open a picture attachment in Outlook Express, the image won't go away.

original title: Image stays on!

Dear all

After I opened an attachment in Outlook Express the image always remains on. I can't remove this by going on the desktop and right click. Help, please.

Rgds

Zul'Aman

Hi ZulfikarEsmail,

1. did you of recent changes on the computer?

2 when was the last time it was working fine?

3. does come with attachments that you open from outlook express?

4. have you tried to close the attachment after the consultation?

5. do you have security software installed on the computer?

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

Tags: Windows

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