AI CS5 keyboard shortcuts do not work. I restarted and have no other problem with my MacBook Pro. What is the problem?
AI CS5 keyboard shortcuts do not work. I restarted and have no other problem with my MacBook Pro. What is the problem?
Bill,
The following is a general list of things, try when the question is not in a specific file, and when it is not caused by problems with opening a file from external media. You tried/made some of them already; 1 and 2) are easier for temporary strangenesses and 3) and 4) specifically preferences might be corrupt); ((5) is a list in itself and 6) is the last resort.
If possible / there is, you must record a current work first, of course.
(1) close Illy and open again.
(2) restart the computer (you can make up at least 5 times);
(3) close Illy and press Ctrl + Alt + Shift / Cmd + Option + shift during startup (easy, but irreversible);
4) move the folder (follow the link with this name) with closed Illy (more tedious but also more thorough and reversible), for CS3 - CC you can find the file here:
https://helpx.Adobe.com/Illustrator/KB/preference-file-location-Illustrator.html
5 look through and try the relevant among the other options (click on the link with that name, item 7) is a list of the usual suspects among other applications which can disturb and confuse Illy, point 15) applies to the maybe CS5, CS6 and CC);
Even worse, you can:
(6) (check the box to delete the preferences), run the cleanup tool (if you have CS3/CS4/CS5/CS6/CC) to uninstall and reinstall.
http://www.Adobe.com/support/contact/cscleanertool.html
Tags: Illustrator
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------------------
Information System
------------------
Time of this report: 05/06/2014, 12:02:02
Operating system: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303) - 2144
Language: English (regional setting: English)
System manufacturer: Dell Inc..
System model: Vostro 470
BIOS: BIOS Date: 19/10/12 13:44:12 worm: 04.06.05
Processor: Intel Core i5-3470 CPU @ 3.20 GHz (4 CPUs), ~3.2GHz
Memory: RAM 8192MB
Available OS memory: 8152MB RAM
Page file: 3549MB used, 12755 MB of available space
Windows Dir: C:\Windows
DirectX version: DirectX 11
DX setup parameters: not found
DPI setting: Using System DPI
System DPI setting: 96 DPI (100%)
DWM DPI Scaling: disabled
DxDiag Version: 6.01.7601.17514 32 bit Unicode---------------
Display devices
---------------
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Manufacturer: NVIDIA
Track type: GeForce GT 620
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