Air iPad - iTunes does not recognize the recovery mode because it detects that the device is locked with a password

Well I'm really frustrated here. I have an iPad Air that I bought for my roommate who unfortunately passed away in October, and so his family gave me his iPad Air and all the other things I had bought for him.

Here's the question. iTunes appears whenever I turn it on and says he can't go because its locked with a password. Good not much according to Apple's site, I reboot into recovery mode... Problem is... nor iTunes 11 or 12 will be pop - up and say its been detected in recovery mode, even if I restart the computer and then reopen iTunes.

What I'm missing here? I am running Windows 8.1, the computer recognizes that its been plugged with two modes... It is the thing of most frustrating I've ever lived and I can't do it in recovery unless its connected to the computer. I tried pressing the home key, which starts just the iPad as usual, as soon as I fix the cord. Also, I don't know what version of the software is (I guess 7 since he never really used) - apparently different versions of the software have different recovery quirks.

I tried the DFU instructions and powers of the iPad on the same before Apple logo the first 3 seconds that you are supposed to hold down the power button.

I am disabled and home because of the panic and anxiety so go to the Apple store isn't something that would be easy for me so if anyone has a solution, I'm all ears.

It was easier to make a gold card HTC that is to delete this thing and that says a lot, considering the amount of work went into those back in the day...

One last thing. iTunes will NOT open if the iPad is already connected. I have to unplug it, forcing iTunes close then reopen.

Post edited by: Saeren

You should try to do a hard reboot on the air of the iPad, press and hold the power button and the home button until the apple logo appears.

Tags: iPad

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