AirPort utility cannot connect

I have an Airport Extreme base station which is about a year.  I have several devices connected to the internet via laptop from Samsung, I type this question with this router.  If I run AirPort (windows) v5.6.1 utility he finds the base station (says it's the 7.7.3 version if it's helpful).  When I select 'continue' to try to change the settings, it says it is reading from the device and then gives an error message "an error has occurred while trying to access the device wireless to Apple."  Make sure your network connection is valid and try again. "There are a number of error 10057.  Notable, that he never asks the device password.

Also, I tried to use the utility AirPort 6.3.2 MacBook Pro from my wife.  With this device, I tried to connect via ethernet cable and wireless.  He sees not the device--even if it is not connected to the internet.

I rebooted the computer and the router, and the behavior does not change.

Any thoughts on how to proceed?

You must reset the Airport Extreme.

Someone might have the installation program the device to lock... changes accidentally even.

I recommend you first do a soft reset.

Press the reset for just 1-2 sec... button the front led will flash amber... This allows you to 5 min of access without security and change all passwords at the factory. That is to say the password main AE will return to the public.

See if you can access it for 5 min, then make the changes you need.

Otherwise you need a full factory reset.

The danger with that is you lose your internet connection and then can't get it back.

Universal factory reset

Powering down of EI... That is, remove the power supply cord or the power at the wall outlet, wait 10 seconds... Hold the reset button... be nice... Turn on always even now in reset... and keep holding in for another 10 seconds. You may need assistance because it is difficult to hold in reset and power on. It will show the success quickly flashing led front. Release reset... and wait a few minutes for the TC to reset and return with the factory settings. If the front LED flashes quickly you missed and simply try again. The reset is quite fragile in these... Press the key while it is just click away and not more... I've seen people bend lever or even break. I use a toothpick as a tool.

I'm a little surprised that you can't access the extreme via the Mac well.

Tags: Wireless

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