AirPrint and WiFi printing stopped working on Photosmart 5520

I have a HP Photosmart 5520 that worked reliably until recent days. I can print is no longer my OS x, using print wifi or iPad, using Airprint.

My configuration:

router - apple airport extreme ac

MacBook pro connected by ethernet to the router cable

iPad wifi connected to the same router

HP Photosmart 5520 connected wireless to the same router.

1. the 5520 has an IP (10.0.1.13) and can address the internet

2. the router reports the 5520 is connected.

3. the Macbook can see the scanner of the printer (such as a scanner of Hello) but not the printer.

4. safari on the macbook can connect to the web server integrated with 10.0.1.13

5. the ipad can't see the printer via Airprint

I unplugged and reset the printer, put off the iPad and the MacBook, nothing helps.

How can I restore WiFi printing and Airprint?

Have you tried printing via a USB connection to the Mac? Because the printer will print the iPad with a direct wireless connection, there may be a hardware problem.

At the moment, contact HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 for all other regions, click here.

Kind regards

Tags: HP Printers

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