Alienware 15 audio jack not detected

I've seen a lot of posts on the problems of the audio jack but none with my system.  I have an AlienWare with Windows 10 15.  It does not detect the audio jack of 3.5 mm.  I have Creative Sound Blaster Recon3Di driver, says that it is up-to-date.  Tried to uninstall it a reboot, but it seems to remain installed.  When I plugged headphones and try to detect disabled and disconnected devices it shows nothing.  I can get USB working headset, but I really just want to plug into the headphone jack!

Thanks for any help,

Hello.

I would test the audio driver, by changing the audio driver Creative SoundBlaster Recon with the native Windows audio driver. Here are 2 ways to do this.

1. open Device Manager (found in the Control Panel, or type devmgmt.msc in the search box).
2. develop the 'audio controllers, video & game' and right click on Creative SoundBlaster Recon.
3 Select this option to "Update driver software".
4. click on "Browse my computer for driver software".
5. click on "Let Me pick from a list of drivers on my computer".
6. put the "Show compatible hardware" check box if not already checked.
7. in the list of devices, click on 'High Definition Audio"(native driver).
8. click on "next".
9. in the update driver warning box, click 'Yes' (the driver).
10 restart the portable computer if you are prompted. If not invited, so no need to restart.
[To return to the Creative SoundBlaster Recon pilot, do it again but reverse steps 2-7 names].

===============================================================================

Sometimes this procedure does not work with Windows 10, so here's another method, which is to remove all the Creative SoundBlaster Recon driver files.

1. open Device Manager
2. expand the section sound, video & game controllers.
3. right click on the Creative SoundBlaster Recon and select uninstall.
4. check the option to remove the software driver, click ok.
5 reboot the laptop and go back to Device Manager and check again a Creative SoundBlaster Recon pilot. Keep the uninstall & reboot up to Creative SoundBlaster Recon is no longer under his... Controllers and "High definition Audio Device" (the native driver) is displayed in its place.

[The reason why you have to go through the process more than once is because the driver for several drivers Creative SoundBlaster Recon files could be on the hard drive.] When a Creative SoundBlaster Recon driver is deleted, the following is installed if Windows can locate files. Windows installs the generic driver that after all the Creative SoundBlaster Recon files were deleted.]

============================================================================

If you do not hear audio through the headphone jack to listen with a driver, then it is more likely to be a hardware problem.

Tags: Dell Laptop

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