Alienware M17X-R4 video 680M card problem

Hello guys,.

I send my PC official service this summer for a completely different matter (keyboard problem) and after she returned from the service that I started having this frustrating problem with my pc that I can't solve approximately 3-4 months. While gaming, I get this gel suddenly after a nod to the screen. After the screen black Windows prompts an error message that says as "video card is not responding and has successfully recovered." And the effects are not always the same. Black screen sometimes does not disappear until I closed and reopened my lit. Black screen sometimes becomes light blue orange same screen and disappears at all. Sometimes it causes a lot of programs exe (Te games, chrome, battle.net) crash and sometimes does not. Also, a note, sound keep coming while these things occur. So if I'm in a Skype call with someone I can keep talking. Finally, sometimes PC completely freezes stutters same sound until I have hard reset from the pc.

These accidents have recently started to happen very often. Especially when I play WoW.

I tried the things:

-Clean inside my laptop and the fans.

-Back to the old version of the Nvidia drivers & and do a clean install.

-Back to Windows 7 Windows 10.

So, I'm quite sure that this is not a software problem. It must be a hardware failure.

I noticed things:

-When it flashes get GPU usage is 0%.

-J' never have this issue while I am only on battery power. But I like unplayable 20-30 fps which is normal on the battery.

Also another funny, is after my pc is back to the service, it cannot detect my graphics integrated Intel HD Graphics 4000. He is told - not detected-on the BIOS and I can't install the driver because install gives an error message like "this pc can not meet the requirements.".

Another thing I tried was permutation and tried to RAM individually at different locations. No luck.

Today, I found a forum thread that says it can be solved by reducing the GPU voltage / shader clock because motherboard sometimes cannot feed the video card with enough voltage. But I can't underclock the same change in my video card shader and voltage clock of any overclocking tool. It is all greyed out and cannot be changed. I can only change clock GPU and memory clock. This tension thing makes sense to me because as I said I have never this questions while I'm only on battery power. I learned that this laptop automatically decreases the voltage GPU when it's on battery only. Is there a way to change the maximum voltage of my video card or not?

Sorry if I wrote wrong I just tried to be as brief as I can be all by giving as much information as I can.

I'm in a position of very desperate and out of options. If you have any idea or information, I'm waiting. Thank you.

Brief rig:
CPU i7-3820QM

680M NVIDIA graphics controller

32 GB OF RAM

Official version of Alienware Windows 7 & drivers.

So, I solved this problem on a few days ago. Never had blocked it again. I still don't know the cause, but it turns out that for some reason my GPU has cause of instability when running at full speed, so when I lowered the Base of only 25 MHz clock offset my blocks instantly stopped. I use NvidiaInspector, but I believe you can also use other tools to overclocking.

Tags: Dell Products

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