Alignment of printer heads, failed to 7680

The two print heads (HP88) have been replaced today. C/M that works very well. The K/Y seems pretty faulty. My K/Y Printhead and ink cartridges are HP brand. After completing the installation of the print heads, the window of the printer showed "alignment failed". So I ran the alignment and line tools. Still have the same error. Print only C/M.

The Self Test diagnostic page reads for the health of the print head: good. Date at the end of the 2014-03-26 warranty and installation 2012-07-15

I tried pluggin and unplugging the printheads. I ran the clean print heads (used too much ink). Still no black or yellow printed ink.

I ran the utility Mac HP program and health of the print head for the B/Y now says "Fair"... It's strange how what he says good about an hour ago (it should because it's new).

Any suggestions on what I should do?

Mac Pro, OS 10.6.8 20 GB of ram

HP printhead passable health utility

Two hours later, after swapping in old (in order or return B/Y printhead to the dealer), I also get both GOOD. But it will not print black or yellow. The alignment still does not work. Don't see the magenta lines.

Now it's back to the FAIR. It's really frustrating. I'll just pack.

I had to show this. Now TWO new heads are BAD

I should have done this in the first place: I just called HP technical support and the gentleman said HP can't even stand the 7680 more and the printer is probably dead. It's that old (bought in 2007). He offered to the extended 8600 Officejet more a strongly reduced guaranteed new of 3 years with free return shipping on exchanges in the my (now deceased) 7680. I'm happy to keep that thing out of landfill. Now, I must return this second set of printheads.

Although I'm bummed to get rid of the 7680, I am impressed by the HP support to take into account the factor of the v3 and the disappointment of customers. They did everything quite transparent and somewhat painless. .

Tags: HP Printers

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