All applications (except bridge) Adobe gel on laptop

I work with a laptop Asus N550JV.  It came with Win8 installed and I've since upgraded to Win10.  It has an Intel Core i7 quad core processor and 8 GB of RAM.  There is an Intel integrated graphics, but also an additional nVidia graphics card which, as far as I can tell, is for the 3D functionality only.  I've got CC2015 installed with the following applications: LR, PS, PR, AE, SG, ID & AU.  The system has two physical hard drives.  A system SSD drive and a conventional data disc.

Previously I ran Adobe apps on the laptop.  Since the last success running Adobe apps, no major changes has tried computer apart from the usual driver of GPU/system/app updates.  I don't remember if Adobe apps worked properly since the update to Win10.

What is happening at the present time, is that with the exception of the bridge, which works very well, all Adobe applications appear to run fine, but then freeze.  Several minutes waiting does nothing.  The only way to close the app is via the Task Manager.  Other applications on the computer - email, browser, office productivity, Skype, etc. - work without any problems.  I tried to uninstall and reinstall apps, including the abolition of the LR catalog.  Nothing.  I tried the computer with the nVidia GPU goes off running and using only the built-in Intel GPU.  Nothing.  I did a scan of virus with Avast.  Nothing found.  I made a mistake of background check on the system drive.  All right.  I defragmented the system drive.  No difference.

I contacted Asus and they cannot provide any help.  They did suggest that the virus check, error checking and defragmentation, what I already had.

Thoughts appreciated.

Thank you.

Hi PhotogCda,

Please reset your Host file. See, Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications

After that follow the steps below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to McAfee website, toolbar of internet security etc.)
  • Disable the firewall on your machine.
  • Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

(2) delete following folders: (if you do not see any folder skip this step)

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\Creative Cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application. DOWNLOAD Adobe Creative Cloud apps | CC free trial Adobe

Let us know if that helps.

Tags: Adobe

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