all-in-one Deskjet 1515: do not print from MS word

My printer prints not MS word.it prints from all other programs except for ms word. Ive tried everything I could think, suggestions

Hey @mangee,

Welcome to the Forums of HP Support!

I would like to help you today to solve the printing problem of Microsoft Word that you encounter when you try to print from your computer Windows 8.1 for the printer all-in-one HP Deskjet Ink Advantage 1515. Because you are able to print from all programs except one, I don't think that what you feel is a conflict driver on your computer Windows 8.1. To resolve this conflict, can I please have you perform the following steps.

How to add another driver:

  1. Open your screen to Start by clicking the windows button in the lower left corner of your computer screen or by selecting the "Windows" button in the bottom left of your keyboard to the left of the Ctrl key
  2. In the screen type start "devices and printers
  3. If the option devices and printers automatically fills, click settings at the top right and then click on devices and printers.
  4. In the devices and printers folder right click on your HP Deskjet Ink Advantage 1515 and left click on printer properties
  5. Left click on the Advanced tab
  6. Left-click on new driver
  7. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
  8. Select HP as the manufacturer on the left
  9. DeskJet 9800 select the printer on the right. If Deskjet 9800 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 9800.
  10. After selecting Deskjet 9800 hit Next to complete the wizard driver new
  11. Under the printer properties window, select "Apply", but don't hit not OK
  12. Select the general tab
  13. Rename your printer HP Deskjet Ink Advantage 1515 at
  14. Click OK
  15. Finally, right click on your HP Deskjet Ink Advantage 1515 one more time and click on Printing Preferences
  16. Left click on the paper/quality tab
  17. Left click on the drop down menu 'Normal' for quality printing at the bottom right and change its normal fast
  18. Press apply and OK

Now that the other pilot is successfully added to, please try to print the new Word.

Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

Tags: HP Printers

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