All-in-one HP 6525 does not install correctly

Hello and hope you can help me. I tried looking for the answer to my problem in the previous posts of the forum but could not find anything useful for me.

I bought the printer about a month ago, I installed it without any problem (wireless), but at some point, I couldn't use the scan function. I had to use the USB connection to make. I thought about uninstalling resettlement of amd, but several problems have emerged. Now, I can not install all the features, scan function does not work wireless, not to mention eprint. I have removed all HP registry keys before reinstalling the software still does not work. When I get to the control network environment, the program blocks. The printer is connected to the wireless network, it shows even documents.

Please, can you help me?

Hi @ionelaiordan

I understand that you have already uninstall it and tried to install it, but the following steps may resolve the software questions have expressed you;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%

  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted

  3. The new software - uninstall the printer software Instructions

  4. Once the uninstall is complete, reboot the computer

  5. Follow these steps to reset the registry settings and options for Windows Installer.

    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run

    • In the Open box, type msiexec /Unregister, and then click OK.

    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run

    • In the Open box, type msiexec/regserver, and then click OK

       * Note: there is a space between the c and the /.

       

      If you do not at this stage, use this link to perform another way. Restart Windows install

  6. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup

  7. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html

  8. Perform a clean boot > How to perform a boot in Windows

  9. Download the following SP40669 file download - if this download and or install, please proceed to the next step.

  10. Disable real-time scanning and the firewalls; The image below is an example of McAfee, if you have another antivirus program and need help to disable the analysis in real-time and firewall let me know.

    Source of the image

  11. Download and run the HP printer install wizard for Windows

The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.

Please let me know the results of these efforts.

Tags: HP Printers

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