All-in-one HP Officejet 4620: printer problem

Printer works fine with the office. When you try to print from laptop, black is faded or nonexistent. The colors are sometimes normal and sometimes faded. Are passed through the HP print and scan doctor including updated drivers and the problem still exists. It started when I replaced the black ink cartridge. HP used cartridge, not off the mark. Printer is set up with WiFi connection with a Belkin N600 router. Both computers are HP. Last screen with print and scan doctor says printer has some serious problems.

Hi @freddie3,

You know, even if the printer prints fine on a computer, I can't help but feel that the question has something to do with the printer itself. Let me explain; I wonder if when you print from a computer so the settings are grayscale, so 3 colors would be coming together to create a composite black.

We will complete the recommended steps provided in the following document, this will help determine the root cause and can help to solve the printer prints a blank Page not printing black or color ink for HP Officejet 4610, 4620, Deskjet Ink Advantage 4610 and 4620 e - all-in - One Printer Series.

If the problem persists, please let me know if the test pages have black ink on them or not. This will help me determine whether or not the problem is, in fact, the printer.

Thanks, I look forward to hearing back on your part.

Tags: HP Printers

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