all-in-one Officejet 4215: cannot clear the printer queue in Windows 8.1

(Sorry if I am double-posting.  "I'm familiar with the operation of the forums.)

I have a new computer with windows 8.1 and a HP officejet 4215.  I followed the HP instructions to install the downloaded software of the printer and it says to test the printing: pqtestpage.png - it is now stuck in the print queue and will not erase, if it says it is deleting.  I tried to fix it and he just keeps showing me the same problem.  Can anyone help (I desperately need to do my taxes.)  Thank you.

Take a look at this link from HP.

Tags: HP Printers

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