All-in-one Officejet 5610: lost all ability to scan after operating system upgrade

Similar Questions

• All-in-one Officejet 5610: function Scan lost after upgrade to Yosemite

  Lost the ability to analyze after upgrade, print, and copy works. Have already done everything suggested by Double-U-di in the Mac OS 10.10 post Yosemite and HP Printer Support posted on 30/10/2014: checking for updates Apple, printer removed from the queue, add printer back, reset the printing system, removed the HP software, repair disk permissions * manually installed HP printer drivers v3.0 and added to the queue printer. No change, printing & copying ok, but the scanner does not.

  During approval of the repair disk found a number of problems related to printing and presumably repaired, had more to do with the ' should be 80, group is zero ", but others as well.

  Anyone know what I can do, short of buying a new printer? I realize, it's a dinosaur - always attached via the USB port, but she worked just beautifully before the upgrade.

  Hello @DrBucky,

  Welcome to the Forums of HP Support!

  I understand that you are not able to scan from your HP Officejet 5610 all-in-One Printer to your computer Mac OS X 10.10. I would like to help you to solve this problem today. Thank you for all the troubleshooting steps you tried before reaching out for support. You have completed almost all of the recommended steps. However, the order in which the steps have been completed can cause some problems. Therefore, I will be having repeat you some of these measures to ensure that the appropriate driver is being used.

  Step 1: Reset the printing system and uninstalling the driver:

  It is crucial for the repairs we have a clean slate to work with. Therefore, I'll take you reset the printing system and Uninstall the drivers for your HP Officejet. Please click here for instructions on how to perform the reset and uninstall. Once the site opens, select the drop-down list for 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9'. Then, please follow the steps in the method 1 and method 2.

  Once steps have been taken, please proceed to the next step.

  Step 2: Check and repair your Mac disk permissions:

  It is very important to perform the audit before the repair. By running the check first, questions are found. Once all questions are found the repair process will correct these problems. By repairing just without checking first, questions may be missed.

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Manually install the driver Package:

  Please click here to manually download the package from Apple to HP v3.0 printer driversupdate. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.

  Step 4: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Add the device:
  

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan and then check if the name of your printer appears in the printer list.

  3. click on the name of your printer, click the sign minus (), then remove the printer.

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected.

  

  6. click Add to add the printer to the list.

  -Source

  Once your printer is properly added to, please try to scan the image. For instructions on the three supported methods of scanning without HP software please click here. The support document indicates that it is for Mac OS X 10.8 but the steps are the same for Mac OS X 10.10.

  Please let me know if a retry of the procedure described in this new order solves your problem of scan. Good luck!

• How can I get a copy of my lost 'product key' for my Vista operating system?

  How can I get a copy of my lost 'product key' for my Vista operating system?

  How can I get a copy of my lost 'product key' for my Vista operating system?

  It is quite difficult to 'lose '.

  1. If you have a desktop computer, the product key is on the side or rear.

  2. If you have a portable computer, the product key is down.

  All else fails:
  13 free product key finder programs
  http://pcsupport.about.com/od/productkeysactivation/TP/topkeyfinder.htm

  Belarc Advisor
  http://www.Belarc.com/free_download.html

• all-in-one Officejet 5610: cannot scan

  I am trying to scan on my officejet 5610 all-in-one and I get an error insall for windows 8 or 8.1.  Help please.

  Hello

  Please download and run the following tool and post back all the error messages:

  http://ftp.HP.com/pub/softlib/software13/COL50849/MP-145514-6/HPPSdr.exe

  Kind regards.

• All-in-one OfficeJet 5610: HP OfficeJet 5610 all-in-one driver for Windows Server 2003 standard edition

  Named for the installation of the driver for Windows Server 2003 standard edition for the printer model HP OfficeJet 5610 all-in-one.

  Hello

  The HP Officejet 5610 compatible only with client operating systems, it is incompatible with any OS Server 2003 or 2008.

  You can find the printer specs below:

  http://support.HP.com/us-en/document/c00420495

  Shlomi

• new computer with windows 8. scanner of HP all-in-one officejet 5610 worked but is now in offline mode.

  I have a new Dell with windows 8.  hp officejet 5610 all-in-one seemed fine, and I could scan and print.  Now, I can scan is no longer.  charms - settings - change the settings of Pc - peripheral watch HP Office Jet 5600 offline!

  He could have an update query of some software that I have authorized.  Maybe that's my problem?  How can I fix it?

  Thank you

  Hello

  Please download the drivers and Softeware full functionality from the following link and install it on your Dell:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4132&LC=en&cc=au&DLC=en&sw_lang=&product=441125#n195

  Kind regards.

• Officejet 5610: Need software for the all-in-one Officejet 5610 on Windows 7 64 bit

  We have an Officejet 5610 all-in-One that we bought when we always used Windows XP.  We bought a new computer with Windows 7 64 bit and I was wondering what are our options to acquire the appropriate software. We can order a replacement disc, if it is necessary, but wanted to know if there was another option first. What we need is the ink levels monitoring program management system, etc. We do need the other stuff. Thank you.

  Hi there @PaulD_0459 , welcome in the community

  You won't have to order a new drive to install your Officejet 5610 on your new Windows 7 system.

  You can download and run the installation from a download. Here is the direct link to that get you there and get started: HP Deskjet and Officejet full feature software and drivers

  I hope that you, helps to have a wonderful day

• Officejet 5610: Printer all-in-one Officejet 5610 laptop

  Until yesterday, I had the printer all-in-one HP Officejet 5610 installed on my PC (Windows 7). Now he's disappeared! When I try to install a new driver, it seems to download and install, but I'm not and it does not appear in devices and printers.

  Hi @Casona,

  Welcome to the Forums of HP Support! I see by your post that the printer does not appear the window devices and printers, even after reinstalling the software. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I would say to restore your computer to an earlier time when everything worked correctly, System Restore for Windows 7

  Please let me know the results and if there is anything else I can help you. Thank you.

• My computer lost all games provided with the operating system. How to make a comeback?

  I don't have the DVD.  The operating system came on the computer when I bought it last year.

  Hi RuthByram,

  The Games folder is the central location for all the games on your computer. If you are referring to the built-in in Windows games, the games are automatically added to the Games folder.

  Otherwise, you can turn on Windows features games and check.

  a. click the Start button, select Control Panel, click programs and then click turn on turn Windows features on or off.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  (b) to enable the games to open the games and select the checkbox next to the games.

  c. click OK.

  For more information, see the link:

  Install a game in the Games folder

  http://Windows.Microsoft.com/en-us/Windows-Vista/install-a-game-in-the-Games-folder

  Hope this information is useful.

• 8500 A909 do not install more, lost the ability to scan pdf

  Computer Dell laptop windows 7 64 bit edition Home premium

  printer will print but not scan, tried to reboot with the disk won't install not full, fatal. He gave me a MSI. BARRELS PER DAY. Scan.ent error and I ran across this charging procedure, did not work, install especially fatal to end of software configuration.

  I've been reading around and went through various procedures i.e. re-record msiexec, you reload regsvr32 ATL.dll, I made scrubber lvl 4, I rebooted with the latest version of the software, I did the procedure to turn off my MSoft startup, programs, etc., I uninstalled with disk, then all the HP uninstaller of windows, then washer twice and complete still wont install. prints well but does not complete the installation so I can use the solution center to configure my scanner to PDF. Oh, and it worked for about a year. then bam. Phew! ideas?

  HI chuckshot,

  OK, it is possible that there is something in the operating system that might contribute to the installation to fail or there is a problem of real hardware with the printer. At this point, my suggestion would be to use the same USB cable and try to install the printer on another computer to see if you encounter the same problems. Once, we can isolate the hardware or the operating system, it will be easier to figure out our next steps. Let me know what you find?

• After the transition from XP to Windows 7, I lost my ability to scan and fax.

  When I go to the interface of the software (on my desktop), instead of being able to set up a scan and save it to a document, I now get a message that my installation of the software is incomplete.  He tells me that I have to connect via USB to complete it, but when I do this it seems to return to the original XP drivers, and I've since upgraded to Windows 7 drivers.  How to get out of this endless loop and recover my ability to scan?  And I already tried using HP diagnostic tools AND tried to remove and reinstall the update downloaded drivers.  Nothing seems to update this software interface on my desktop - the farthest, I get with it is a runtime error.  Any ideas?

  I tried to reinstall again and somehow got beyond the Runtime error (no idea how).  Now, scan and fax are back (yay) but the scan will make only a single page and then it shows a mistake and said it should be stopped.  However, I can deal with that at thispoint.     Thank you!!

• HP officejet Pro 8500 909: HP Officejet Pro 8500 909 has not scan after downloading Windows 10

  About 6 weeks ago, I downloaded Windows 10.  Today, I tried to analyze something and received the message "no Scan Options".  So I tried to go to the Hp Solution Center and who do not respond. When I was on Windows 7, I have had no problem scanning or with the HP Solution Center.

  Hello

  You will probably need to reinstall the HP software after an upgrade of the operating system.

  Please follow the steps for exactly the problem and check for the difference:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8500-all-in-one-printer-series---A9/3752454/model/3752455/document/c04714314/

  Section ' can not analyze after upgrade to Windows 10 "should apply, or the"HP solutions Center can not run"or 'Scan is busy or in use' error with a connected printer"if it's the exact specified error when you try to open the HP solution... Center.

  If you need to uninstall the HP software, uninstall it by running the following remove utility Uninstall_L4:

  http://ftp.HP.com/pub/softlib/software12/COL31044/MP-77037-4/OJP8500vA909_Scrubber_13.exe

  Kind regards

  Shlomi

• OfficeJet 6960: Install the HP drivers on VISTA operating system

  I tried to install the drivers from the disc and the HP site and I get the following error. But all the documentation is that this printer is taken in charge under Vista. Can anyone help?

  This computer is not responding it following the system configuration required (s):

  The operating system on this computer is not supported. For a list of operating systems supported, please check HTTP://www.hp.com

  Hello

  The printer is on Vista 32-bit, 64 bit not supported.

  Operating systems supported
  
  32-bit only, 2 GB of available disk space, CD/DVD player or Internet connection, port USB, Microsoft® Internet Explorer 8

  http://store.HP.com/SwitzerlandStore/merch/product.aspx?ID=J7K33A & opt = 625 & salt = PRN & lang = in-ch

  You will need to change your operating system or to replace the printer, 64-bit support is only available for Windows 7 or later.

  Kind regards

  Shlomi

• Lost my cd of windows xp operating system

  Can someone help me with the problem below.

  A year ago, I bought a desktop computer HP with preinstallation OS (Microsoft XP Home edition). Now my PC has a problem because of which it requires reinstallation of the operating system. But to my surprise I couldn't find my cd of the OS that came through my PC.

  Can someone tell me how I can reinstall my OS without the original CD.

  Note: My PC at startup goes only until the first screen where Windows logo does not yet.

  Message edited by RSR on 11/18/2009 12:35 AM

  RSR, you can contact HP Customer Service to see if the discs are still available for your computer.  They will need the model number.  Here's a guide that will give you all the information you need.

• I lost my ability to scan from my hp 2355 all in one on vista

  My printer error message says I have to download my software from my cd scanner, but my cd is not compatible with my Vista

  This all started by a faulty color cartridge that did not communicate with my computer!  But, before I realized what it was and has got another to replace it, I uninstalled all my printers and software.  I got the installation cd so I was concerned not to charge back.  However, when I put the CD it would not complete the installation and gave me an error messge.  Finally, I looked at the CD and found no mention of its use in Vista or OS later.  Now I was in trouble.  Then it took me forever to get the drivers scanner and the scanner re-installed software.  I finally got done TI throough the HP site.  Hooray!  Thanks for the comments.  Lorraine