All-in-one Officejet J6480: glass J6480 scan fails: "Sorry, an unknown error has occurred." Mac OS 10.5.8

(Officejet J6480 all-in-One, PowerMac G5, Mac OS 10.5.8, wired ethernet/WLAN) Sweeping the window stopped working and gives message: 'error. Sorry, an unknown error has occurred. "That's all. I can always scan the ScanPro application if I run first of all of the computer, but nothing of glass - i.e. manually, using the buttons on the control panel of the camera itself - to one of the destinations, I tried (PDF preview.), JPEG, HP Photosmart, etc..

I uninstalled the software suite HP, reinstalled (latest version: 9.7.1), and engaged in the installation process, it has been completed successfully. But no change in behavior.

I tried the procedure in a similar position:

Re: Officejet J6480 all-in-One, scanning does not work anymore

21/02/2010 19:02

OK, one more not - we will reset the printing system: right click - Sys Prefs, Print & Fax - (control) the area of the print queue and select Reset printing system. -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

.. .but the behavior of my printer has not changed, and the error message is still the same, when I tried to scan from the glass. Any help?

Hi @jcoronat,

Welcome to the Forums of HP's Support. I understand that you get an error when you try to scan. I would like to help.

I took most of these steps from a post of Sunshyn2005. To be honest, all I did is to change the links to software, but the post is enough onsite for troubleshooting of Mac software.

Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
  • Click Uninstall.

Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

Close all open windows.
Turn it back on.
Empty the trash.

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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