All-in-one Photosmart HP 6525: HP Photosmart 6525 stopped properly print in black

Happy Friday! I had a problem the last two weeks with my printer. I usually use the printer on a daily basis for school. I got the impression during 1 1/2 to 2 years and have not had a problem until now.

Here is a list of what I've tried so far:

  • Aligned the printer
  • Clean print heads
  • Restored by default
  • Erased the vents on the ink cartridges
  • Clean the screens between the printer and the cartridge

I did all the steps that I could find for troubleshooting on the internet. Is there something else I can do?

Hello @chawna,

Welcome to the Forums of HP Support!

I understand that you are not able to print black ink of your HP Photosmart 6525 e-all-in-one printer. Thank you for all the troubleshooting steps you have already finished before reaching out for support.

Unfortunately, at this stage, because you have already completed, troubleshooting steps listed here, the next step would be a hardware replacement as system within your camera HP Photosmart print head is defective. The print head is the part that the cartridges will fit. It controls the "reading" of the cartridges and put the ink on the page. If the print head is defective in your printer printing system is defective. On this model printer, printhead system is a non-replaceable element.

I highly recommend to go to the Technical Support queue by phone in order to explore the additional hardware options.

HP Technical Support can be reached at the: 800-474-6836.

If you do not live in the United States / Canada region, please click the link below to get help from your region number.

Worldwide contact HP

When you talk with the phone support agent, please notify them of all the troubleshooting steps you have completed and the results of these measures.

I wish you good luck going forward with this!

Tags: HP Printers

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