all-in-one touchscreen printer does not work

I have printer e-all-in-one-hp officejet pro 8600 - n911

The touchscreen doesn't work or light up. The side panel will sometimes show a red x or a?.

Bought in February. Tried all the troubleshooting online ideas

I'll see if your able to do a firmware to the printer, you can access that if his etherneted to the router in the SAP (built-in Web server) or wireless IF that is not the problem I call 800-474-6836 and talk to tech support of HP to get the product being replaced.

follow these steps to access the SAP of the printer

If the printer is installed on a computer, open the Solution Center Lite software, click the printer Preferences and click on "homepage (EWS) printer" once loads pages click on the tab "Web Services" and click on "Product updates" (that is to the left) at this time, it will install the updates

IF its USB connected, then you will need to find a bit more on your printer. The 8600 has 3 versions click on the version you have, and it will take you directly to the firmware for this model page.

N911a

N911g

N911n

IF those who do not work, call us at the 800-474-6836

Tags: HP Printers

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