all-in-one touchscreen printer does not work

I have printer e-all-in-one-hp officejet pro 8600 - n911

The touchscreen doesn't work or light up. The side panel will sometimes show a red x or a?.

Bought in February. Tried all the troubleshooting online ideas

I'll see if your able to do a firmware to the printer, you can access that if his etherneted to the router in the SAP (built-in Web server) or wireless IF that is not the problem I call 800-474-6836 and talk to tech support of HP to get the product being replaced.

follow these steps to access the SAP of the printer

If the printer is installed on a computer, open the Solution Center Lite software, click the printer Preferences and click on "homepage (EWS) printer" once loads pages click on the tab "Web Services" and click on "Product updates" (that is to the left) at this time, it will install the updates

IF its USB connected, then you will need to find a bit more on your printer. The 8600 has 3 versions click on the version you have, and it will take you directly to the firmware for this model page.




IF those who do not work, call us at the 800-474-6836

Tags: HP Printers

Similar Questions

  • HP Envy 5530 e-all-in-one: copy/scanning does not work

    All the functions of the printer/scanner worked before Windows upgrade Windows 7 10.  After 'upgrade' to win 10, scanner and copier functions are kaput.


    Printer funtion still works

    * Copy funtion indicates "" Now"copy" but never active scanner.  Pressing Cancel does not stop the process.

    * Manual SHUT DOWN does not work with constant "Shutting Down" message.

    * Scan to the computer and scanning to E-mail functions do not work

    * Try to run Windows scan "does not recognize the HP profile" and cannot scan using Windows 10


    * Initially received 'C4EBA230' message on the printer screen blue with flashing icons, but a hard reset solved error

    * Have completely uninstalled & reinstalled software base three or four times of HP and HP update disc once software has detected and installed

    * Ran HP, utility for troubleshooting several times before and after reinstalls for problems of scan - driver detected every time problem.   Ignore the results of audit of pilot and proceed to the verification of scan did not work

    * Performed four resets hard to return to the firmware with parameters.

    * Tried scanning HP and Capture app (Nope - message "Device is busy" - same device is not)

    * Voltage checked the cable power and the wall outlet (OK)

    * Checked ink levels (more than one half full)

    * Searched updates firmware (not available on HP support site for want 5530)

    Seems to me that it might be mutiple problems/possible solutions:

    Machine firmware problem?  n ' any means to reinstall the current firmware via a download?

    Mechanical scanner problem? -scanner engine bad/blown bulb? -where is the nearest HP Service Center authorized Texas?

    New driver development necessary to scan to computer compatibility with Windows 10? -C' you all of the problem

    Your diagnosis?

    Hi doktor,.
  • I have a hp photosmart c7250 all-in-one wireless radio does not work

    I have a HP Photosmart C7250 all-in-one and the Wireless does not work.  When I try to go through the wireless configuration wizard, the test report shows the following - 'the wireless radio does not work.  Contact HP support.  Can you help me?

    We will reset the printer.  Turn the power off, hold it # and 6 keys all on again.  Go to Configuration > network > wireless network Test later to see if it worked.

  • HP Photosmart all-in-one scan button does not work - Windows 7

    "After you have reinstalled C4750 all-in-one software on my desk, I am constant flashes of" Windows configuration... TryApp ".

    In addition, the printer Scan to PC button does more work. Scans can only be initiated from PC. It would seem that the scan key is not associated with an application to launch the activity.

    Advice on corrective action to both questions would be welcome.

    Hi cliffview,.

    Welcome to the HP Forums!

    I see that your photosmart is not scanning.

    Please let this first message error/loading, so that you can tell me exactly what he said.

    Can analyze you successfully since the HP Solution Center?

    Also what the printer said when trying to scan to the computer?

    Hope to hear back and thank you for posting.

  • LaserJet Pro M125nw MFP - scan to application all-in-One remote control does not work

    Hi gurus,

    Basically, I bought that Super-imprimante and I now trying to scan to my mobile devices.

    I have an iPad 2 iOS 7 on 2 Android devices (small tablet and phone) both running Kitkat 4.4.2

    I try to send a scan of all these devices and retrieve the output in my mobile, in fact it is quite described here and for exactly my printer model:

    Unfortunately, what is happening:

    -From my iPad, the app AiO says that my printer is not compatible with the application!

    -From my 2 Android devices, the application of all-in-one remote works perfectly, except the scan function as nothing happens (well, when pressing the button 'Preview' or 'Analysis' in the Scan section, I see a button 'Cancel' for 0.1 second and I'm back to this section of the analysis)

    Could someone help please?

    The printer is returned to the seller.

    According to French support, the product page is fake, so I was waisting my time.

  • Dell all in one 926 printer does not print with Vista

    I can't go to my printer. I used the fix and it could not find any errors.  I have 6 print-ready pages, and I have the all-in-one selected as the default printer. I reinstalled the program printing and still cannot print. I'm going restart now.  I use windows vista

    Any help will be appreciated.

    Hi Piattsburgh Jim,

    Please see the link below for the Dell Web site for the latest software/drivers:

    I hope this helps!

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • Photosmart C4280 All In One: USB Port does not work

    When I try to scan, I get a message saying that the USB port is not installed. It is installed, but I bought a new USB port and still get the same message.

    Hi @MrsQ3,

    Thanks for getting back to me with this information.

    Have you already tried to install the software and drivers from printer? If you do not try to download the HP printer installation wizard for installation. This tool will find the most recent version of the printer software and drivers available for Windows 10.

    If you have already installed the printer software, try downloading and does not perform the HP print and Scan Doctor. This tool can diagnose and solve many problems of printing software and printer.

    Please let me know how it goes.

    Thank you.

  • 2540 all-in One: 2540 printer does not connect via radio

    Dell Inspiron Windows 8.1 64bits, lesst of one year

    HP 2540 all in a Priner single, new, right out of the box

    Router NetGear WGR614 v9 (2008?)

    Unable to connect wireless.  OK, via the USB port.  Need a wireless connection.  Doctor Scan is without help.

    Who did. Thank you. I do not understand why IT worked, but it setting up wireless initially failed. It was VERY frustrating. I was ready to trash this abiut printer.

    P.S: it prints very well. Photos of ESP. My children and I are very impressed.

  • changed router photosmart b110 e-all-in-one printer does not work

    changed router photosmart b110 e-all-in-one printer does not work

    Hi aged60,

    I'm sorry to hear that you have linking problems with your Photosmart B110 printer.

    I've included a link to HP Wireless Printing Center Troubleshooting web page.  In the section entitled "your printer was working on the network before and now is not" there are clear instructions to follow when your router has been changed or updated.  If you follow the instructions you should be able to communicate with your printer.

    HP wireless printing Center - Troubleshooting

  • The administrator password for all computers on the network does not work for ONE of the computers on the network

    original title: the computers of network/administrator password

    The administrator password for all computers on the network does not work for ONE of the computers on the network. I need to log on as an administrator to install software, but the password does not work. It works on other computers, but not this one. How is this possible and how can it be solved?

    Microsoft technical support engineers cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features. For more information about this policy, please refer to the below sticky

  • I downloaded the new software recently and now my Epsom printer does not work

    iMac late 2009. Processor 3.06 GHz

    Hi, I downloaded the new software recently and now my Epsom printer does not work and my Wi - Fi on the computer keeps dropping out.

    I spoke with Epsom and they recommended to remove the drivers and reinstall them. Now, I can not install the ad pilots Wi - Fi does not work correctly. The research on this forum I see there have been many problems with the new version of the software. Can someone help me?

    < re-titled by host >

    Try a reboot.

    Make a backup using Time Machine or a cloning program, to ensure that data files can be recovered. Two backups are better than one.

    Try to set up another admin user account to see if the same problem persists. If back to my Mac is enabled in system preferences, the guest account will not work. The intention is to see if it is specific to an account or a system wide problem. This account can be deleted later.

    Isolate a problem by using a different user account

    If the problem is still there, try to start safe mode using your usual account.  Disconnect all devices except those necessary for the test. Shut down the computer and then put it up after a 10 second wait. Immediately after hearing the startup chime, hold down the SHIFT key and continue to hold it until the gray Apple icon and a progress bar appear. Startup is considerably slower than normal. This will reset some caches, forces a check for directory and disables all start-up and connection, among other things. When you restart normally, the initial restart may be slower than normal. If the system is operating normally, there may be 3rd party applications that pose a problem. Try to delete/disable the third-party applications after a reboot using the UN-Installer. For each disable/remove, you need to restart if you do them all at once.

    Safe mode - on El Capitan

    Start Mode without failure-El Capitan.

  • HP Photosmart B110 all-in-one: wireless printing is not possible


    I have my printer connected to my desktop via USB and other computers connect using my wireless network. Sometimes printing from one of the other computers works, sometimes it doesn't.

    If printing does not work I have check the printer and it is connected to the correct network and online. I check the IP address and all withdrew. The computer that I use to print is connected to the same network and sees the printer as being online.

    If I send a document to print, it is added to the queue, and then sits there. With the status of"impression". But nothing happens...

    Today, I tried to delete the printer and add it again. Still no luck. What is going on?

    Hi @Plantje1978,

    Welcome to the HP Forums!

    I understand that you can not print with your HP Photosmart B110, on 10 of Windows wireless. I'm happy to discuss this issue for you!

    Please, try the following steps:

    Step 1: Check if the printer is paused or offline
  • New Modem - like get a new modem my printer does not work

    Since obtaining a new modem, my printer does not work. The printer is a HP 4500 wireless all-in-one. What should I do?

    Hi reillydebra,

    1. you have made no changes to the computer before the broadcast took place?
    2. do you get an error message?
    3. what operating system do you use?

    If you use Windows 7, try the steps from the following link:

    Printer in Windows problems

    Why can I not print?

    Additional information:
    Check if you need to open ports in the modem.

  • HP 2549: HP 2549 and Mac OS x: double-sided printing does not work


    I just installed this printer on my Macbook Air and I cannot print double-sided. I tried by USB / wireless (in the case where there is a difference between the two) but no luck.

    I followed the advice in this post:

    but I did not tab "driver". I only have "Général", "Levels of power" and "utility." I tried to delete the printer and then add it with HP 2359 and AirPrint not but that does not change.

    When I print a pdf document, double-sided printed is greyed out and I cannot change.

    What should I do? I already reinstalled the drivers on the HP Web site, I selected all the things that I can install it, but that has not changed anything.

    Thank you.

    Hi @blablaalf,

    Welcome to the HP Forums!

    I see that two-sided printing does not work with your printer HP 2549 on Mac OS X 10.10. I'm happy to help with this problem!

    I assume that your printer is a HP Deskjet 2549, otherwise please reply with the exact type of printer you have. To find product/model number of your printer follow the instructions in this link. Find your model number of the HP product.

    Otherwise, if the type of printer you have. According to this guide, print on both sides of the paper (duplex printing). He said: this printer is not an automatic duplex unit integrated, you can always print on both sides of the page to manually reload paper in the paper after printing tray first to print on both sides of the paper.

    This is the reason why this option is grayed out.

    If you print on letterhead, pre-printed paper or paper with watermarks and pre-drilled holes, the printer prints first the front of the document. Load the paper with the top edge first and the side to be printed facing downwards.
  • printer does not work in the windows machine 8

    my printer does not work in this new machine of windows 8. tried everything to fix the problem. It won't send email documents to the printer either. just doesn't get it. Ive had kodak install drivers, and just, it will not work on this computer. It was fine on windows vista. the printer is set by default on this computer, then why it wont work on this one. not happy with windows 8 at all. wish I never bought it


    As Kodak OEM is responsible for the good operation of the printer and their
    drivers provided. Check their documentation online, with the support of Kodak, and

    Good luck, you need to update or reinstall the latest driver.

    Kodak - printers

    Kodak - Support and downloads


    The main issue is probably the drivers, but these can help:

    Windows 8 - Fix printer problems

    Windows 8 - How to troubleshoot printing problems in Windows

    Windows 8 - install a printer

    Windows 8 - find and install printer drivers

    I hope this helps.
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

Maybe you are looking for