All Mac computers in campus can not download updates of Adobe

Recently, I received several complains of students said that they cannot download Adobe update on Mac computer working net campus, including the costume CC Adobe and Adobe Flash Player.

Here is a point that I have tried:

1. download and install Adobe Flash Player on Windows, success with downloading and installing computers.

2. download and install Adobe Flash Player on the Mac computers, successful to download the package, but failed during installation. I tried on different Mac, but it shows the same error message. I have attached the screenshot below

3. I've also attached a screenshot of Adobe CC update failure.

This means that there are two different servers for Mac and Windows updates download? Why there is no problem under Windows but error on Mac?

What is the address of the server to update Adobe and ports for Mac update? So that I can check again on the firewall rules, even I did several times.

Screen Shot 2016-04-12 at 5.54.19 PM.png

Screen Shot 2016-03-27 at 11.32.57 PM.png

Hi James_Gao,

We will try to minimize your efforts with this. Please ask the user to click on 'Learn more' the message 'update failed' on CC app, it would show an error message that can help us solve more.

We would appreciate your cooperation here.

Thank you

Tags: Adobe

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