All of a sudden I can't open the .mov videos in media player

Hi, all of a sudden I can't open one of my videos (.mov) I used to watch before, I wonder what is happening with my windows media, I have already run the window media Fix playaer and did not help to solve the problem.  Whenever I want to open a video there was this message Windows Media Player has encountered a problem while playing the file. For any additional help, click Help on the Web.

Hi lidiabetsabe,

Thanks for posting your query in the Microsoft community!

I understand that you are not able to play .mov videos in media player. I will try to help you solve the problem as soon as possible.

(1) did you make any changes before the show?

You can try the following steps and check.

Method 1:

Solve problems in Windows Media Player

http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-problems-in-Windows-Media-Player

Play an audio or video file: frequently asked questions

http://Windows.Microsoft.com/en-in/Windows-Vista/play-an-audio-or-video-file-frequently-asked-questions

Method 2:

You can try to turn off and turn on Windows media player and check if it helps.

Step 1:

a. go to start and in the search type 'Turn Windows has or not'.

b. click on "Turn Windows features on or off".

c. find multimedia and uncheck the brand in the face of Windows Media player.

d. restart the computer

Step 2:

a. go to start and in the search type 'Turn Windows has or not'.

b. click on "Turn Windows features on or off".

c. find the multimedia functions and place a check mark in front of the Windows Media Player.

d. restart the computer.

Links:

Turn on or off Windows features

http://Windows.Microsoft.com/en-us/Windows-Vista/turn-Windows-features-on-or-off

Codecs: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/codecs-frequently-asked-questions

Let us know the status of the issue. I will be happy to provide you with the additional options that you can use to get the problem resolved.

Tags: Windows

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