Alles all-in-one Photosmart C7288: Canoe more scan on my alles all-in-one Photosmart C7288

When I swichted above 7 window tot 10 window, I lost my ability to scan from my printer. While a 7200 inctjet

the stil printer prints documents but I can't scan my documents more.

I used the updated software for my printer. In the installation, the system asked for a cd

This one, I have more someone can send me a cd or someone has another solution.

Thank you

Hey @SNAJ,

Welcome to the Forums of HP Support!

I see that you encounter some problems with the scanning of the all-in-one Photosmart C7288 printer after upgrade to Windows 10. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, uninstall all software associated with the printer to your PC. Finally, download and install the latest drivers by clicking on this link.

Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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