Always auto answer on my Officejet 8500 does not fax - tried all the suggestions.

Hello

I read a few messages with similar questions, but none that have exactly the same problem. Auto answer on my Officejet 8500 is on and there is a light.  I tried this turn by both pushing the button on the machine, as well as through the web interface.  I have put fax to send e-mails and not functioning properly.  The phone cord is plugged into the correct port on the printer and I use a telephone with 2 wires in cable and not 4 (some thought that the cord 4-wire has been the question but I do not know how it would make a difference).  I even tried to see if the machine to auto answer when the auto answer button has been turned off, just in case it worked in reverse.

The fax can send as well as receive (so the cord should work) via sending e-mail function that I put in place.  We can receive faxes if someone is there to push a button, but no one is often.  Everything should work perfectly if she just automatically answer... which is essential to any fax machine in general.  Anyone know what could be the cause and how to fix it?  If we cannot get this to work, we get a different machine.

Here are some statistics:

Model: Officejet pro 8500 A909n

Firmware version: DLM1FN0924AR

Operating system: Windows XP Pro

There were no changes to my system before that happened.

Are there updates that could take care of this?

Thank you!

Hi ForeverFixing,

Follow the steps described in the pages of 89 to 92 Fax to PC users guides.

NOTE: Fax to PC and fax to Mac are available to receive faxes in black and white only. Color faxes are printed instead of be saved on the computer.

User Guide

Tags: HP Printers

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