Always get "an unknown error has occurred." When you try to reset the password.

I got an email from iCloud and forgot his password. I'm 100% sure that safety issues are correct, but always gets "an unknown error has occurred." pop up when I press continue after having answered the questions. What answer I go, good or bad, will give me the same error. I can't reset by email because the enamel of rescue is the iCloud himself account. How can I fix? Thank you.

Enter your Apple ID and click on I forgot the password,.

Apple ID - manage

Tags: iCloud

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    ------------------

    Information System

    ------------------

    Time of this report: 07/02/2011, 17:24:20

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    --------------------

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    ---------------

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    -------------

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    -------------------

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    -----------

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    ----------------

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    ------------

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    ------------------------

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    --------------

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    --------------

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    Name: ATI i/o Communications Processor PCI Bus controller

    Device ID: PCI\VEN_1002 & DEV_4384 & SUBSYS_00000000 & REV_00\3 & 2411E6FE & 1 & A4

    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (in English), 2009-07-13 20:45:45, 183872 bytes

    Name: Bridge PCI to PCI standard PCI

    Device ID: PCI\VEN_1022 & DEV_9605 & SUBSYS_028D1025 & REV_00\3 & 2411E6FE & 1 & 28

    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (in English), 2009-07-13 20:45:45, 183872 bytes

    Name: Card ATI Radeon HD 3200 graphics

    Device ID: PCI\VEN_1002 & DEV_9612 & SUBSYS_028D1025 & REV_00\4 & F4E2B40 & 0 & 2808

    Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.0921 (English), 2009-07-29 17:11:24, 6038016 bytes

    Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 29/07/2009 06:06:42, 53248 bytes

    Driver: C:\Windows\system32\atiumd64.dll, 8.14.0010.0678 (English), 29/07/2009 06:43:14, 4059648 bytes

    Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0228 (English), 29/07/2009 06:38:10, 2622976 bytes

    Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0022 (English), 29/07/2009 07:02:32, 120320 bytes

    Driver: C:\Windows\system32\atiicdxx.dat, 2009-06-17 23:29:04, 197654 bytes

    Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 29/07/2009 06:21:12, 52224 bytes

    Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 29/07/2009 06:21:12, 52224 bytes

    Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1050 (English), 29/07/2009 06:20:42, 251904 bytes

    Driver: C:\Windows\system32\atiumd6a.cap, 2009-07-29 06:35:56, 219120 bytes

    Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1001 (English), 29/07/2009 07:01:46, 12288 bytes

    Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1033 (English), 29/07/2009 07:03:42, 203264 bytes

    Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1033 (English), 29/07/2009 07:04:14, 420352 bytes

    Driver: C:\Windows\system32\atipdl64.dll, 6.14.0010.2556 (English), 29/07/2009 07:02:14, 421376 bytes

    Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2514 (English), 29/07/2009-07:01:42, 59392 bytes

    Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.3497.39731 (English), 29/07/2009 07:04:22, 442368 bytes

    Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.8794 (English), 29/07/2009 07:00:22, 15072768 bytes

    Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 11/05/2009 01:35:30, 118784 bytes

    Driver: C:\Windows\system32\atidxx64.dll, 8.15.0010.0212 (English), 29/07/2009-06:53:38, 2921984 bytes

    Driver: C:\Windows\SysWOW64\atiumdag.dll, 8.14.0010.0678 (English), 29/07/2009 06:47:52, 3105280 bytes

    Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0228 (English), 29/07/2009 06:32:54, 2868736 bytes

    Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 29/07/2009 06:21:06, 51712 bytes

    Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 29/07/2009 06:21:06, 51712 bytes

    Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1050 (English), 29/07/2009-06:20:36, 184320 bytes

    Driver: C:\Windows\SysWOW64\atiumdva.cap, 29/07/2009 06:32:32, 219120 bytes

    Driver: C:\Windows\SysWOW64\atipdlxx.dll, 6.14.0010.2556 (English), 29/07/2009-07:02:06, 356352 bytes

    Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 29/07/2009-07:01:36, 43520 bytes

    Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.8794 (English), 29/07/2009 06:38:52, 11660800 bytes

    Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.15.0010.0212 (English), 29/07/2009 06:58:52, 2469888 bytes

    Driver: C:\Windows\atiogl.xml, 13/07/2009 12:26:06, 18335 bytes

    Name: High Definition Audio Controller

    Device ID: PCI\VEN_1002 & DEV_4383 & SUBSYS_028D1025 & REV_00\3 & 2411E6FE & 1 & A2

    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (in English), 2009-07-13 19:06:13, 122368 bytes

    Name: Bridge PCI to PCI standard PCI

    Device ID: PCI\VEN_1022 & DEV_9604 & SUBSYS_028D1025 & REV_00\3 & 2411E6FE & 1 & 20

    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (in English), 2009-07-13 20:45:45, 183872 bytes

    Name: PCI standard ISA bridge

    Device ID: PCI\VEN_1002 & DEV_439D & SUBSYS_028D1025 & REV_00\3 & 2411E6FE & 1 & A3

    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (in English), 2009-07-13 20:48:27, 15424 bytes

    ------------------

    DirectShow filters

    ------------------

    DirectShow filters:

    WMAudio Decoder DMO, 0 x 00800800, 1, 1, WMADMOD. DLL, 6.01.7600.16385

    WMAPro over S/PDIF DMO, 0 x 00600800, 1, 1, WMADMOD. DLL, 6.01.7600.16385

    WMSpeech Decoder DMO, 0 x 00600800, 1, 1, WMSPDMOD. DLL, 6.01.7600.16385

    MP3 DMO, 0 x 00600800, 1, 1, mp3dmod.dll, 6.01.7600.16385 decoder

    Mpeg4s decoder DMO, 0 x 00800001, 1, 1, mp4sdecd.dll, 6.01.7600.16385

    Decoder WMV DMO, 0 x 00600800, 1 screen, 1, wmvsdecd.dll, 6.01.7600.16385

    Decoder DMO WMVideo, 0 x 00800001, 1, 1, wmvdecod.dll, 6.01.7600.16597

    Mpeg43 decoder DMO, 0 x 00800001, 1, 1, mp43decd.dll, 6.01.7600.16385

    MPEG4 Decoder DMO, 0 x 00800001, 1, 1, mpg4decd.dll, 6.01.7600.16385

    DV Muxer, 0x00400000, 0, 0, qdv.dll, 6.06.7600.16385

    Converter, 0 x 00400001, 1, 1, quartz.dll, 6.06.7600.16490 color space

    Reader, 0x00400000, 0, 0, qasf.dll, WM ASF 12.00.7600.16385

    Filter, 0 x 00200000, 0, 1, wmpsrcwp.dll, 12.00.7600.16385 screenshot

    AVI Splitter, 0 x 00600000, 1, 1, quartz.dll, 6.06.7600.16490

    VGA 16 color Ditherer, 0 x 00400000, 1, 1, quartz.dll, 6.06.7600.16490

    SBE2MediaTypeProfile, 0 x 00200000, 0, 0, SBE.dll, 6.06.7600.16385

    Microsoft DTV - DVD video Decoder, 0x005fffff, 2, 4, msmpeg2vdec.dll, 6.01.7140.0000

    AC3 parser Filter, 0 x 00600000, 1, 1, mpg2splt.ax, 6.06.7600.16648

    StreamBufferSink, 0 x 00200000, 0, 0, sbe.dll, 6.06.7600.16385

    Microsoft TV legends Decoder, 0 x 00200001, 1, 0, MSTVCapn.dll, 6.01.7600.16385

    MJPEG Decompressor, 0 x 00600000, 1, 1, quartz.dll, 6.06.7600.16490

    CBVA DMO wrapper filter, 0 x 00200000, 1, 1, cbva.dll, 6.01.7600.16385

    MPEG-I Stream Splitter, 0 x 00600000, 1, 2, quartz.dll, 6.06.7600.16490

    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7600.16490 SAMI (CC)

    The IST Codec, 0 x 00600000, 1, 4, VBICodec.ax, 6.06.7600.16385

    MPEG-2 Splitter, 0x005fffff, 1, 0, mpg2splt.ax, 6.06.7600.16648

    Filter, 0 x 00200000, 2, 5, cca.dll, 6.06.7600.16385 analysis of closed captioning

    SBE2FileScan, 0 x 00200000, 0, 0, SBE.dll, 6.06.7600.16385

    Microsoft MPEG-2 video encoding, 0 x 00200000, 1, 1, msmpeg2enc.dll, 6.01.7600.16385

    Renderer, 0 x 00800001, 1, 0, quartz.dll, 6.06.7600.16490 Script command internal

    MPEG Audio Decoder, 0 x 03680001, 1, 1, quartz.dll, 6.06.7600.16490

    DV Splitter, 0 x 00600000, 1, 2, qdv.dll, 6.06.7600.16385

    Video Mixing Renderer 9 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    Microsoft MPEG - 2 encode, 0 x 00200000, 2, 1, msmpeg2enc.dll, 6.01.7600.16385

    ACM Wrapper, 0 x 00600000, 1, 1, quartz.dll, 6.06.7600.16490

    Video Renderer, 0 x 00800001, 1, 0, quartz.dll, 6.06.7600.16490

    Video stream MPEG - 2 Analyzer, 0 x 00200000, 0, 0, sbe.dll, 6.06.7600.16385

    Line 21 decoder, 0 00600000, 1, 1, x

    Port video Manager, 0 x 00600000, 2, 1, quartz.dll, 6.06.7600.16490

    Video Renderer, 0x00400000, 1, 0, quartz.dll, 6.06.7600.16490

    Decoder, 0 x 00200000 VPS, 0, 0, WSTPager.ax, 6.06.7600.16385

    Writer, 0x00400000, 0, 0, qasf.dll, WM ASF 12.00.7600.16385

    Allocator, 0 x 00600000, 1, 1, vbisurf.ax, 6.01.7600.16385 Surface of VBI

    File writer, 00200000 x 0, 1, 0, qcap.dll, 6.06.7600.16385

    iTV Sink, 0 x 00600000, 1, 0, itvdata.dll, 6.06.7600.16385 data

    iTV to Capture data filter 0 x 00600000, 1, 1, itvdata.dll, 6.06.7600.16385

    DVD Navigator, 0 x 00200000, 0, 3, qdvd.dll, 6.06.7600.16385

    Microsoft TV subtitles Decoder, 0 x 00200001, 1, 0, MSTVCapn.dll, 6.01.7600.16385

    Mixer2, 0 x 00200000, 1, 1, overlay

    RDP DShow Redirection Filter, 0xffffffff, 1, 0, DShowRdpFilter.dll,

    Microsoft MPEG-2 Audio Encoder, 0 x 00200000, 1, 1, msmpeg2enc.dll, 6.01.7600.16385

    Pager, 0 x 00200000, 1, 1, WSTPager.ax, 6.06.7600.16385 WST

    MPEG2 demux, 0 x 00600000, 1, 1, mpg2splt.ax, 6.06.7600.16648

    Decoder, 0 x 00800000, 1, 1, qdv.dll, 6.06.7600.16385 DV video

    SampleGrabber, 0 x 00200000, 1, 1, qedit.dll, 6.06.7600.16385

    Renderer, 00200000 x 0, 1, 0, qedit.dll, 6.06.7600.16385 null

    Tables, 0x005fffff, 1, 0, mpeg2data.ax, 6.06.7600.16385 and MPEG - 2 Sections

    Microsoft AC3 Encoder, 0 x 00200000, 1, 1, msac3enc.dll, 6.01.7600.16385

    StreamBufferSource, 0 x 00200000, 0, 0, sbe.dll, 6.06.7600.16385

    Smart Tee, 0 x 00200000, 1, 2, qcap.dll, 6.06.7600.16385

    Overlay mixer, 0 x 00200000, 0, 0,

    AVI Decompressor, 0 x 00600000, 1, 1, quartz.dll, 6.06.7600.16490

    NetBridge, 00200000 x 0, 2, 0, netbridge.dll, 6.01.7600.16385

    Source, 0 x 00400000, 0, 2, quartz.dll, 6.06.7600.16490 AVI/WAV file

    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7600.16490 wave

    Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7600.16490 noon

    Multi-fichier Parser, 0 x 00400000, 1, 1, quartz.dll, 6.06.7600.16490

    File stream renderer, 0x00400000, 1, 1, quartz.dll, 6.06.7600.16490

    Microsoft DTV - DVD Audio Decoder, 0x005fffff, 1, 1, msmpeg2adec.dll, 6.01.7140.0000

    StreamBufferSink2, 0 x 00200000, 0, 0, sbe.dll, 6.06.7600.16385

    AVI Mux, 00200000 x 0, 1, 0, qcap.dll, 6.06.7600.16385

    Line 21 decoder 2, 0 x 00600002, 1, 1, quartz.dll, 6.06.7600.16490

    File Source (Async.), 0 x 00400000, 0, 1, quartz.dll, 6.06.7600.16490

    File Source (URL), 0 x 00400000, 0, 1, quartz.dll, 6.06.7600.16490

    Media Center Extender encryption Filter, 0 x 00200000, 2, 2, Mcx2Filter.dll, 6.01.7600.16385

    Dest, 0 x 00200000, 0, 0, WavDest.dll AudioRecorder WAV,.

    Wave WavDest.dll AudioRecorder form, 0 x 00200000, 0, 0,.,

    SoundRecorder Null Renderer, 0 x 00200000, 0, 0, WavDest.dll,

    Infinite pin Tee Filter, 0 x 00200000, 1, 1, qcap.dll, 6.06.7600.16385

    Renderer, 00200000 x 0, 1, 0, evr.dll, 6.01.7600.16385 improved video

    BDA MPEG2 Transport Information Filter, 0 x 00200000, 2, 0, psisrndr.ax, 6.06.7600.16385

    Decoder, 0 x 40000001, 1, 1, quartz.dll, 6.06.7600.16490 MPEG video

    WDM Streaming Tee/Splitter devices:

    Converter, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7600.16385 tee/sink - to the-wells

    Video compressors:

    WMVideo8 encoder DMO, 0 x 00600800, 1, 1, wmvxencd.dll, 6.01.7600.16385

    WMVideo9 encoder DMO, 0 x 00600800, 1, 1, wmvencod.dll, 6.01.7600.16385

    Encoder 9 MSScreen DMO, 0 x 00600800, 1, 1, wmvsencd.dll, 6.01.7600.16385

    Encode, 0 x 00200000, 0, 0, qdv.dll, 6.06.7600.16385 DV video

    MJPEG Compressor, 0 x 00200000, 0, 0, quartz.dll, 6.06.7600.16490

    Audio compressors:

    WM Encoder DMO speech, 0 00600800, 1, 1, x WMSPDMOE. DLL, 6.01.7600.16385

    WMAudio encoder DMO, 0 x 00600800, 1, 1, WMADMOE. DLL, 6.01.7600.16385

    IMA ADPCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    PCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    Microsoft ADPCM, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    GSM 6.10, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    CCITT A - Law, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    CCITT u - Law, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    MPEG Layer-3, 0 x 00200000, 1, 1, quartz.dll, 6.06.7600.16490

    Audio Capture sources:

    Microphone (2 - USB Audio Device, 0 x 00200000, 0, 0, qcap.dll, 6.06.7600.16385)

    Microphone (Avnex Virtual Audio, 0 x 00200000, 0, 0, qcap.dll, 6.06.7600.16385)

    PBDA CP filters:

    PBDA DTFilter, 0 x 00600000, 1, 1, CPFilters.dll, 6.06.7600.16648

    ETFilter, 0 x 00200000 PBDA, 0, 0, CPFilters.dll, 6.06.7600.16648

    PTFilter, 0 x 00200000 PBDA, 0, 0, CPFilters.dll, 6.06.7600.16648

    Midi converters:

    Default MidiOut Device, 0 x 00800000, 1, 0, quartz.dll, 6.06.7600.16490

    Synth, 00200000 x 0, 1, 0, quartz.dll, 6.06.7600.16490 Microsoft GS Wavetable

    WDM Streaming Capture devices:

    0 x 00000000, 0, 0,

    0 x 00000000, 0, 0,

    AVnex Virtual Audio Device, 0 x 00200000, 2, 2, ksproxy.ax, 6.01.7600.16385

    Device, 0 x 00200000, 2, 2, ksproxy.ax, 6.01.7600.16385 Audio USB

    WDM Streaming making devices:

    Realtek HD Audio output, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7600.16385

    AVnex Virtual Audio Device, 0 x 00200000, 2, 2, ksproxy.ax, 6.01.7600.16385

    Device, 0 x 00200000, 2, 2, ksproxy.ax, 6.01.7600.16385 Audio USB

    BDA network providers:

    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7600.16385 Microsoft ATSC network

    DVBC Microsoft Network Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7600.16385

    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, network 6.06.7600.16385 Microsoft DVBS

    Provider, 0 x 00200000, 0, 1, MSDvbNP.ax, 6.06.7600.16385 network Microsoft t

    Microsoft Network Provider, 0 x 00200000, 0, 1, MSNP.ax, 6.06.7600.16648

    Multiple instances Codecs VBI Capable:

    The IST Codec, 0 x 00600000, 1, 4, VBICodec.ax, 6.06.7600.16385

    BDA Transport Information converters:

    BDA MPEG2 Transport Information Filter 0 x 00600000, 2, 0, psisrndr.ax, 6.06.7600.16385

    Tables, 0 x 00600000, 1, 0, mpeg2data.ax, 6.06.7600.16385 and MPEG - 2 Sections

    CP/CA BDA filters:

    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385

    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    PTFilter, 0 x 00200000, 0, 0, EncDec.dll, 6.06.7600.16385

    XDS Codec, 0 x 00200000, 0, 0, EncDec.dll, 6.06.7600.16385

    WDM Streaming transformations of the Communication:

    Converter, 0 x 00200000, 1, 1, ksproxy.ax, 6.01.7600.16385 tee/sink - to the-wells

    Audio converters:

    Speakers (Realtek High Definiti, 00200000 x 0, 1, 0, quartz.dll, 6.06.7600.16490)

    DirectSound Device, 0 x 00800000, 1, 0, quartz.dll, default 6.06.7600.16490

    Default WaveOut Device, 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    DirectSound: Speakers (2 - USB Audio Device), 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    DirectSound: Speakers (Avnex Virtual Audio Device), 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    DirectSound: Speakers (Realtek High definition Audio), 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    Speakers (2 - USB Audio Device), 0 x 00200000, 1, 0, quartz.dll, 6.06.7600.16490

    Speakers (Virtual Audio D, 0 x 00200000 Avnex, 1, 0, quartz.dll, 6.06.7600.16490)

    ---------------

    EVR power information

    ---------------

    Current value: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (balanced)

    Quality indicators: 2576

    Activated:

    Limitation of the force

    That allow half deinterlace

    Allow the scaling

    Decode power usage: 100

    Balanced flags: 1424

    Activated:

    Limitation of the force

    Allow batch processing

    Force half deinterlace

    Force the scaling

    Decode power usage: 50

    PowerFlags: 1424

    Activated:

    Limitation of the force

    Allow batch processing

    Force half deinterlace

    Force the scaling

    Decode power usage: 0

    Any help is appreciated. Thank you in advance.

    I asked a friend to real for my friends to come take a look at what was going on & he was able to remedy.

    My DirectX running smoothly now.

    Thank you all for all the help, if.

  • "an unknown error has occurred" when you delete emails from Inbox

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    My Dell warranty is expired, and I'm not succeed

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    Different are two years worth of emails that need to be deleted. I was

    deleting a value of years together, then suddenlly successfully, when I would try to

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    "unknown error". "usually refers to your AV (anti-virus) program interfere.
    Find out if the VA has e-mail scanning option is enabled. If so, disable it.
    If it works, uninstall your AV and then reinstall it without electronic scanning option.

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  • Pop up message - "Unable to burn an error has occurred" when you try to burn a DVD

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  • Attempt to remove e-mail Messages in Windows 7 Live Mail. Used to work but now get "an unknown error has occurred."

    Attempt to remove e-mail Messages in Windows 7 Live Mail.  Used to work but now get "an unknown error has occurred."

    Administrative events Viewer.

    wlmail (5472) WindowsLiveMail0: page of data read from the file "C:\Users\MyName\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore" at offset 269484032 (0 x 0000000010100000) (page 32895 (0x807F) the database) to 8192 bytes (0 x 00002000) failed verification because it contains no page data. The read operation will fail with Error - 1019 (0xfffffc05). If this condition persists then please restore it from a previous backup. This problem is probably due to a defective material. For further assistance diagnosing the problem, contact your hardware vendor.

    Hello

    Because the problem is with Windows Live Mail, I suggest you to post your query on the Windows Live community forums to get help.
    http://www.windowslivehelp.com/product.aspx?ProductID=15

    Kind regards
    Afzal Taher
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  • I get the error message: 1 when you try to download the creative application of cloud. I tried rerun the installation and use of the cleaning tool. I can not uninstall and reinstall the app because there never have down loaded initially.

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  • Error 80071 has 30 when you try to install the updates.

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    To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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    http://support.Microsoft.com/kb/947821

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