An already purchased song has a gray button next to her purchase

Hi all

I have some strange problems with Apple's iTunes Store. A few years ago, I bought the song "All This Time" Sting of The Fields of Gold - The Best of Sting album (1984-1994). The problem is that I would like to re - download this song, but when I visit the iTunes Store via iTunes on the PC or on my iPhone, the button next to this song says bought and is gray, which means I can't rebuy (that would be nonsense, if you had to spend your money on the same thing once again) or re - download. I checked the item purchased to see if I could re - download this song here, but it (under all or not on this iPhone tab) I album of U2 only and not "All This Time" by Sting, either. The other songs on the album seem be purchasable and downloadable, so I guess it isn't that this album is not available more (you can pick it up yourself), or somehow inactive. The album and the song I bought are there, but I can't re download just. Can someone tell me how can I solve this problem? In addition, he is a stupid that the only way to communicate with the Apple support suggested is by phone (I tried once, and the robot answering phone calls is more trouble that help) and not an e-mail, answer (even over time) by a human being and that is why I decided to post my question here rather than through what precedes.

And as an aside, no one knows if it is possible to share/pass entitlement to songs purchased on another user, or the transfer of the balance of a user on the other?

Thank you in advance,

See you soon

I don't know how it happened, but somehow this song had hidden. I unhid it by logging into my account via iTunes (who need to publicize the idea of hiding on mine, since the store gave NO clue about that) and downloaded, so that can be resolved. The question about sharing and transmission songs or sending money from his account to another is always open, so if someone could give me an answer to this, I would be very grateful

Tags: iTunes

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