An application that I paid for is just to allow me to use it as a trial and it will not download the trial version, how can I solve this problem?

I signed up for the package monthly Illustrator adobe, when I installed cc and checked the Illustrator to adobe apps was available as a free trial and not the app that I pay for. So I tried to download it as a free trial and there is no progress, for 15 minutes, my internet connection works perfectly with all other programs and it downloaded 0% of the application. I don't know how to fix this problem, any suggestions or advice?

Hi Ashlynn,

I checked your account and your IllustratorCC subscription is active.

Please see the below help document to correct the error of the trial:

Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

Kind regards

Sheena

Tags: Adobe

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