An error occurred during the creation of the factory data recovery - how can I know what is the error?

I have a new Dell Inspiron 15 5000 series laptop.  Trying to create a backup on an external hard drive plant.  I tried to attach the USB at various times in the process and several USB ports, but always end upward with the same error message ' year error occurred while creating the factory recovery data.

I tried to "update", but when I select UPDATE, the only option is to UPGRADE to premium, I can't find a way to UPDATE.

This is the end of the story: I had two sessions of phone with Dell Technical Support, and their solution was to send me a flash drive with backup and restore files.  The next day, I got a Dell alert that a new backup and restore (version 1.9) download is available for Dell computers, which were updated to 10 Windows (what I did as soon as I got my new laptop).  I had the chance to download the file and run it today, and it works.

Thanks for your suggestion.  It seems that my problem occurred just in front of the Dell solution.

Tags: Dell Drives

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