Analysis of the problems with C309G (wireless) and Snow Leopard 10.6

iMac with OSX 10.6 (Snow Leopard)

C309G-M put in place on the WIFI network

Latest drivers installed

Scanning does not work with preview or Capture of Image or the HP-Scan utility. Overview analysis always selects a portion of the A4 page even when the option is not checked. Is this a bug in the driver, or is there a workaround?

You can try to uninstall HP in this way:

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Now run a software update.

Then, remove and reinstall the printer in System Preferences, Print & Fax.

You do not have the software now since Snow Leopard as well print & scan drivers built-in. scan from Preview apps or Image Capture. Scan from the front panel of the printer does not work yet.

Tags: HP Printers

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