analyze error 1706 with Officejet 6500 E709n - menu

Dell Inspiron 530, Windows XP SP3.  OfficeJet 6500 E709n.  I just reinstalled the drivers due to a hard drive problem.  When I select scan document from the Solution Center, I get the message: "Please wait while Windows configures scan. The feature you are trying to use is on a CD-ROM or another removable disk that is not available. "I installed the software from a download from the HP site, not a disc.  I leave this message and I get: "error 1706.  valid any source not found for the Scan product.  Windows install cannot continue. "If I have to cancel several times out of these error messages, the menu scan document comes finally to the top, and the scan function to work properly.

Any suggestions?

Steve

Hello Steveb72

Files in 7z folder mentioned, is what was extracted from the installer that you downloaded. You are able to indicate the installation prompt to the temporary folder?

I suggest to do the following:

Follow the steps below to clean the software, and then reinstall the printer. These instructions may be similar to what you have already done but are more complete and includes the following steps to remove all temporary files to make sure that nothing interferes with the installation.
1. open %Temp% and delete all the files in this folder. There may be some files that may still be in use, and you can ignore these files.
2 download the full feature software and drivers

OfficeJet 6500 E709n Full Feature software (XP)

3. double-click on the downloaded file to extract the files
4. once the software install window press Cancel or Exit to close the Setup program
5. type % temp % in the field run or search programs and files.
6 find the starting with 7z folder (example: 7zS2356)
7. right click on 7z file and choose copy
8. close the window by %temp% and then right click in the middle of your desktop and choose Paste
9 open the 7z folder
10 open the Util folder
11 open the CCC folder
12 run the Uninstall_L4 and then follow the instructions on the screen to remove the software.
13. when the software has been removed, restart your computer
14. run the Accessories\ System Tools Disk Cleanup
15 open the 7z desktop folder and run the setup.exe file to reinstall the printer.
I would like to know if you still have the same issues?

Tags: HP Printers

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