Any ideas? Premiere Pro CS6 crashing whenever I try to import clips!

Hey everybody,

I'm relatively new to Premiere Pro CS6 (gradually switching to Final Cut), so forgive me if there's any details miss me. I have real problems with getting the app to work, unfortunately.

Here's the problem:

I can create and save projects very well. Nothing is slow or appears bad. However, every time I want to import clips (in any parameter of project/sequence, or codec, as well as different types of clips from the camera), Premiere Pro instanty throws a message - immediately - to say:

«I'm sorry, that a serious error has occurred which requires Adobe Premiere Pro stop.» We will try to save your current project".

It is literally impossible around that, that I can tell. I tried all different types of clips, all the different import methods (for example drag / move, media browser, file > import), but nothing. It isn't even a matter of film - the same applies even if I just try to import images. Oddly, with grag and drop - method if it is a video clip, PP registers even how long the clip is, highlighting where the clip will insert - she normally would be - but then instantly crashes after abandonment and/or trying to read. This led to believe me (because I never saw a single visual image in Premiere Pro) there could be a graphic bug - potentially something wrong with my system.

For any help or suggestion would be received with gratitude. I have attached to the report of crash below and some features of my system.

See you soon,.

Alastair

MacBook Pro 15 "(Retina Display) - mid-2012"

Intel Core i7 2.6GHz

RAM 8 GB 1600 MHz DDR3

OS X 10.8.2 (12 C 60)

Intel HD 4000 512 MB graphics card

Premiere Pro Version 6.0.2 (072 (MC: 264587))

Screen Shot 2013-05-21 at 20.33.59.png

PS just Gunna do a full update of my Mac OS X to bring it up to 10.8.3. I doubt that this will fix the problem, but it's worth a shot, and if no bed I'll let you all know.

Hey everyone just updated:

I think I've solved the problem!

No idea what it was, but it would either have been:

(a) restart my MacBook (unlikely!)

(b) update the firmware from Apple

(c) update the Apple Retina Display update

(d).. .the above all of that!

He actually started to work before you go on 10.8.3, so not associated with OS X.

In this case, my apologies for the long post - hope it helps everyone in the same situation in the future. Moral of the story: the Apple software update!

Tags: Premiere

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