any programs, but google chrome opens. not even windows or antivirus programs. must force the restore windows or safe mode.

the title says most of it. I got a virus which, for some reason usually let me open all windows programs or all programs like antivirus things or anything that would be useful at all, but ideally he always allows me to get on google chrome. Ive been reading around to see what is my problem and I can say that I should be good if I can just force a restore or get my computer in SafeMode somehow, but even that does not work. When I restart my computer, even if I press f8 when it is placed in service or f12 at the logo screen to get restart options, it does nothing. I see a way to solve this problem, unless theres another way to get into safe mode or perhaps force a system restore sort.

Hello

First of all, it is rare that system restore will fix a virus problem. You should focus on access to safe mode to resolve this problem.

Check if you need to hit a function key lock before the F key working in the mode you want. You can also try this, even if the bug can block: click Start and type msconfig, then the . Click on continue in the UAC prompt. Go to the Startup tab, select the line of safeboot and click apply/ok. It should encourage them to restart and will automatically load safe mode.

Once in safe mode, you will want to run full system scans with your favorite antivirus and antispyware software. You can also use malwarebytes (http://www.malwarebytes.org) as a method to remove bugs.

Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

Tags: Windows

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