anyone out there can help me?

I posted this originally on 28-04-09 and apparently 60 people read but I need answers. Can't anyone help me?

I'm need simple help detailed with my PSC2350 all-in-one. I mean very simple; I'm not a computer guru at all and am really afraid I'm going to do something wrong and don't know how to solve this problem. My all-in-one arrested, just went offline a few weeks ago. I tried to uninstall the device and the software according to the "Troubleshooting" and it worked the first time. Then it happened 2 days ago. I unplugged the device, the USB cable, removed the area of HPImage software in 'Add/Remove', then inserted the CD but when it happens where I am connect the USB and power, I do that and nothing happens except after clicking on the help button it tells me to click back and try again and the same thing happens again. Now I uninstalled again printing device but don't really know where to go next. In "Add/Remove Programs" I show the following HP: HP printer drivers HP Deskjet preloaded, HP Image Zone 4.2, software of multimedia keyboard HP HP Instant Support organize HP Photo Imaging & 3.5 HP devices, PrecisionScanLTX HP, HP Software Update and HP Unload DLL Patch. I'm sure that some of them are associated with my computer (HP Pavilion a640n), but what should I remove before I try to install again? And what do I do? install the PSC2350 as it's new? Please help, I am so very confused by all this and need my printer.

Thank you very much for answering at the time wanted. However, I solved the problem until I had to use your information. There was a problem with a connection after previous attempts to reinstall and which was corrected the finally installed printer. Then, I went to the HP site and download the critical update for my HP Director working properly since my Internet Explorer has been updated. I didn't know there was a problem until recently and thought it was just "operator error" on my part. Now everything works well again!  I always feel is inappropriate when I encounter computer problems and everyone usually talk up above my head I just give up and try to solve problems myself. Thanks a lot for your help.

Tags: HP Printers

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