Apple ID my wife isn't an Apple ID?

Dear smart people!

My patient wife has had a problem for more than a year on his iphone 6s.

Old Hotmail email address was what she used to use his apple ID.

As it contained his ex of name she wanted to change and did. She now has a new email addy "yahoo".

I implemented and installed on her new phone.

I pay for iCloud (its new yahoo email is related to my email via family sharing account)

However, whenever she unlocks his phone to use it, it ask the password to his old 'Hotmail' Apple ID.

When we try to connect to Apple with this old mail to reset the password, Apple saying "this email is not an apple ID. We tried .com and. co.UK repeatedly.

Despite this, on his phone in "Settings", "iCloud", he has old "Hotmail" email address here!

His phone is always wide and slow, and I think that's the reason that it is not plugged into OUR cloud!

It is as his former Apple ID got cancelled, but is always in the background and limit its new ID to be fully utilized.

Any ideas how to remove completely the apple Hotmail ID and start again (I'm sure I did a complete reset some time ago and it didn't work!)

Sorry for all the words but it's quite confusing to explain.

Dan.

Post edited by: athleticodan

You may contact Apple Computer and have the deleted account of the associated device.

If the address is associated with a device, you will need to provide proof of purchase and the serial number of this device. The unit is in your account and have a valid serial # partner you will not reach the requirements of Apple, you need a sales receipt physical address seller, phone, price of the device, serial No. (which can be written) and another thing they ask.

Without going into details, Apple can be very demanding on what constitutes as a receipt when you bought one device from anywhere other than an Apple Store or directly from Apple.com, even when the reception seems to meet all the necessary requirements.

Tags: iPhone

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