Apple ID policy

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• Apple's policy on iMac replacement

  Hello forum.

  I own an iMac 27 inch screen retina since January 2016 5 k

  and the first week I've known Kernel Panic black screens, reboots and a lot of application and connect to the screen freezes.

  Communicating with the Apple Support line, I was advised to submit the iMac to apple for testing service, so they can find the origin of this rare and serious problem.

  I left my iMac on the apple store service and a week later (coincided Easter holiday) I was told to pick it up with no material error or other bad outcome.

  According to the apple service, the machine had no hardware problem, and the question was supposed to be in the software.

  You may say so far so good!

  BUT once I've picked up and turned on, the hard drive of merger was defective! I could no longer load El Capitan because the fusion drive did not work!

  Reboot into recovery (command-R) mode and first aid running for the fuser unit, the process failed since the hard disk has been corrupted.

  

  So im guessing apple service damaged the fusion drive.

  Contact the Apple support by e-mail, I was informed once more to send the iMac for service because there was nothing else I could do.

  And so I did, but in a different city many many many kilometres since I lost confidence in the first service from apple.

  IM waiting for them to aknowledge the defection as...

  BUT that was the origin of their error and I DON'T want to receive an iMac repaired by a problem caused by apple service.

  I would have preferred an iMac new replacement.

  What is apple's policy for replacements of the imac for my case since I bought the iMac in Germany and Iam in Greece now?

  According to Reseller premium Apple in Greece, it is not possible to replace, defective by them, iMac and honestly im considering to take the legal measures to any possible direction and level if I will be a repaired iMac which he did not work well on the first day and I had to waste money and working time return trip for a problem that they caused.

  I have all the official documents service and the evidence in support of my case but I think professionalism of Apple and this thing won't go that far.

  Forward to your response

  Thank you

  http://www.apple.com/legal/warranty/products/mac-english.html - "after the warranty of your Apple product service or a replacement product will be returned to you.  It seems to me that it is theirs.

  Apple does not on this forum, only other users like you.

• Return policy for Macbook

  Hello!

  I have a 12 "256 GB Macbook computer and I am not at all happy with it. It is extremely slow - cannot manage basic tasks in the finder, internet shuts down constantly on it, the keys get stuck and the trackpad mess up all the time and the battery drains so fast. I'm starting to regret this change for the Macbook.

  What is the Apple return policy? I've taken it back to them once because of the battery but to their end that they "couldn't see anything unusual" but I know as a matter of face that the battery should not be draining as fast it is.

  Can I say to them that I'm not happy with the product and get a refund or Exchange or will they need evidence for this kind of thing?

  Thank you very much

  What is the Apple return policy?

  http://www.Apple.com/shop/help/returns_refund

• I bought the iPhone 6 s without contract. When I tried to activate it, I can't, because "the SIM card is not supported...". ». Support Apple refuses to help me even to say what company locked my new legally purchsed iPhone. What should do? I have

  I bought the new iPhone 6s at the Target store without a contract. When I put my SIM card, iPhone infomed me that it can not be activated.

  The phone is new, legal, covered by warranty accroding Apple its database.

  I called Apple support twice, they said it has been locked by someone, but can't even say the name of the company, which has locked and why.

  Thus, Apple recommended just support me nothing. NOTHING! They even did not provide me the name of the manager who can help me in this situation.

  I called T-Mobile, thay said that they don't lock this device.

  Even the ATT has not answered all my requests.

  Now, I'm dead gold Ibrik. What should do?

  PS. I am totally disappointed by Apple's policy and support. It's terrible that the company with these brilliant products has this terrible attention legal clients.

  Go to the place where you bought this phone and ask for a refund.

• Apple's music has hidden my music on my iPhone.

  I got a trial of Apple's music and found that for my choice of praise and Gospel music that he kept to push myself listening to rock, pop, and that it has not respected my choice.

  I always use Spotify and pay student - music Apple is too expensive and for the reasons that I said I don't want that.

  It no longer allows me to find my music - I get to the app and it's only music Apple and since I don't - I don't know how to access my music from my iPhone.

  It's very irritating and I must say that I don't like Apple's policy.

  Go to settings > music

  Clear view Apple music . You should see your own music after that.

• How can I change my 'clean' in a 'explisit' one album?

  Basically, I was going to buy an album. I bought it in own Deluxe version. I wanted to buy it in version Deluxe Explisit. Both versions is the same price, and I have not noticed my mistake until I've started to listen to the album and suddenly noticed Clean behind many of the songs. I always hated when they review to swearing in songs, it really bothers me. I can't take these songs in clean version, and I really regret my purchase.

  Is someone can you please tell me if there is a way to return the own verstion of the album and get the Explisit a place? And how can I do?

  I thought sending an e-mail to Apple's support, but I couldn't find their phone number. An Apple Support e-mail address I can contact someone knows?

  Thanks in advance for your answers.

  I'm pretty sure you can't exchange the purchase due to the Apple store policy, but you can try here.

  Get help with an item purchased from the iTunes Store or App Store, Mac App Store and iBooks Store - Apple Support

  Basically, I think you're fudged.

• Can I authorize my computer using my ipad

  Hi, I've apparently without knowing it, reached the limit of 5 authorized computers. No computers is currently available. I can authorize computers on my ipad or iphone?

  N ° you must connect to your iTunes on a computer account and use the "remove all" to delete all of these computers. Then reauthorize those you always uses, can be done once per year per Apple's policy, although I had to do it for me once at less than a year.

• Photosmart7520: Firmware updates

  Yet to see updates for Mavericks and must use a workaround in order to scan a document.  HP actually does support Apple software.

  Hello

  I'll clarify ion this question...

  The Relatse Date refers to the date the software is released, not the date of last update, the software is updated on the background with any version of the OS and regardless of any release of OS if necessary... in addition updates provided by hp.com windwos, many HP updates are provided via Apple Software Update because of Apple's policy...

  However, see below the exact file you are referring to, it has been updated 3 days ago.

  

  (See ftp://ftp.hp.com/pub/softlib/software12/COL51727/mp-125168-3/)

  Firmware updates were not for OS X via hp.com due to the volume of users of Mac OS X (which is still much lower than Windows), however those who are due provided for Mac uses through the printer itself, which repaired to connect to the internet updates and get, if you want to print a printer status report you will probably see a later version, and then available online, also long that your printer is connected to the network and you have chosen to perform automatic updates...

  Hope that clarifies,

  Shlomi

• Difficulties to download apps on new iPad

  Hi people,

  This afternoon, I received my new iPad and all is well in the introduction and in transferring my old settings iPad and active applications.

  However, now that I have more storage space, I decided to go to the iTunes store and download apps I had bought, but deleted to reclaim space.  The problem is that many of these applications is more resident saved on my Mac because of the new Apple backup policy not apps, music, etc., which are stored in the cloud or purchased on the App Store on the assumption that they can be easily downloaded and would otherwise space on a Mac.

  In iTunes, I have my iPad showing on the left and a list of all the applications belonging to me in the Middle, and the screens of my iPad on the right.  I chose one of these apps, Devonthink To Go, you click the button install, what has changed to "Install", then clicked on the Sync button.

  Which brought up the following error message:

  

  This same error message appeared quite a few other apps uninstalled:

  

  Can someone explain what is the problem and how it can be solved?  I paid a lot of money for a number of applications that no longer want to be part of my iPad.

  Thank you

  -Tod

  Hello, Tod! Quick questions:

  What iPad is your new?

  What iOS it works? Update you the most recent 9.3.1?

  Have you tried to go on the App Store on your actual iPad, looking for the desired application and then install from the App Store?

• Get the payment to another country (in development)

  Hello

  My question is on the app payments. We want to create a new application and our operations will be in Turkey, but our base is in Dubai. What is Apple's policy regarding payment? What is the procedure of the transfer to the country of anouther? How can we get our money in the UNITED Arab Emirates?

  Thank you

  Apple's policy is that they will pay to any authorized bank where you have a valid account, regardless of where you work. In this example, there is no 'transfer '.

• iSight Camera replacement program

  Hello

  My iphone 6 more qualifies iSight Camera replacement program. However, when I try to give the phone to the dealer - Saprk in this case - that sold me the phone, they said there is a crack on the screen of the phone, so I have to fix the crack before him presenting the program. Otherwise Apple will not accept it, is that true?

  If it is true, just to find a third party phone shop to fix it? Or I need to find 'Authorized Apple store' to fix it? I'm worried on that spark/Apple could say the screen of the phone is repaired by unauthorized workshop, so they accept it for iSight Camera replacement program.

  Thank you

  ironwires wrote:

  Hello

  Otherwise Apple will not accept it, is that true?

  It's usually Apple's policy that the phone must first be condition and essentially intact before they do everything "reminds" warranty work because there may be other problems with the phone that could be exacerbated by this secondary problem when an attempt is made to solve the original problem.

  If it is true, just to find a third party phone shop to fix it?

  Bad idea. If you do this, then you have essentially canceled warranty and Apple has no obligation to honor the warranty and thus to fix the camera.

  Or I need to find 'Authorized Apple store' to fix it?

  Fix. But Qatar, the phone company IS the authorized service provider. I could be wrong, but check in the support section of the Qatar of the Apple site to confirm.

• Move the mail folder to another internal HD

  2 questions

  FIRST

  I use an SSD as a boot and I try not to fill it with files and its constant use

  Can I move my mail folder and others if necessary, the user library and place an alias pointing to the new location instead

  I know that it is impossible for the virtual memory, but what of the rest? If located same applications to start the drive others don't work...

  The SSD is the only one with a system, all the others are just for data

  My Mac is a MACPRO 4,1 2009 with 32 GB of RAM and a NVIDIA card for my second screen

  SECOND

  I tried several times to post a link on this forum using Chrome, but I could not get into the question for some reason.

  I am quite experienced with Apple software I have used their products for the Apple]]

  I had no problem with Safari instead,

  I do something wrong or this is some kind of Apple's policy?

  Thank you

  Tip: Create a lean, fast boot disk

  .

• on the imei

  Hello.. I plug an iphone from 5 to 28/12/14 I find a problem, I went to my nearest apple support and the solution has been to me to change with a new to the 02/02/15... It wasn't a new in the box, but inside an envelope... I wonder and I think that is not new, but a used... you can check the IMEI...? If this phone is a new brand or if the stole me?

  The old IMEI (brand new in the box is---> 352048062366953 and the other is--> 352055064415423... it's apple's policy... to give a new on an envelope?)

• Heart rate monitor: 42mm watch small wrists? Return of the questions?

  Someone had problems with their sport to watch 42 mm reading your heart rate?  I got my watch 5 days ago as a Christmas gift and cannot get the monitor to work properly.  I also have tiny wrists for a male, and the watch is just too big for me.  I tried my wife 38mm watch and he returned and the heart rate sensor works very well.

  Steps I took to solve:

  -Wrist band installed S/M instead of the band sport M/L pre-installed. M/L band was loose on tighter setting - I thought for sure it would work, but it didn't.

  -Held the watch down hard and move about trying to take a measure in looks, still does not work.

  -Watch update to 2.1

  -A spent several hours on the phone with support.  They offered to exchange the watch and go with 38mm size. Have been unable to trade watch after several hours of phone calls.  Here's the question... Bought parents watch with silver to a Best Buy.  Watch is not registered in their system, since it was bought with money, so they are not exchanged for a 38 mm watch - they even called the local store and they cannot resume.  Best Buy felt terrible, they wanted to help, but couldn't find a way to make the exchange of work in their system.  Attempted to swap with the apple store.  They won't, so I offered to Exchange even upward, even with the 38mm being $50.00 less, I want just a watch works for me.  They recognize fully it is located in the window of return/exchange, but since it was purchased at a Best Buy they don't seem more interested in supporting.  Lesson to everyone out there - attention to gifts, especially if they were purchased with money!   Anyone has any advice on a matter of Exchange like that?  I am at a loss for what to do...

  Hello

  515appleguy wrote:

  Attempted to swap with the apple store.  They don't,

  Anyone has any advice on a matter of Exchange like that?

  In the United States, the standard Apple refund policy includes:

  "Only items that have been purchased directly from Apple, via the Apple Store online or in a Store, can be returned to Apple. Apple's products with other retailers must be returned in accordance with their respective returns and refund policy. »

  Take the watch and the original receipt at any Best Buy store. Best Buy offers a broad strategy of return and Exchange:

  "All the purchases made at Best Buy - online or in store - may be returned to any store Best Buy in the USA it is fast and free."

  "We offer a return and exchange policy extended during the holiday season. Purchases made between November 1, 2015, and 31 December 2015, have a long period of return through January 15, 2016. »

  More information:

  4.c http://www.BestBuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001? id = pcmcat260800050014

• 7 pixel dead on the iPhone 6 sec more

  Hello!

  I bought an iPhone 6 s 12/01/2015 more. Not even a week using it.

  The pixels are white and they are all over the screen.

  If I take it to an Apple Store, they replaced it for a new?

  I restored the OS, and I have no backup now.

  What is Apple's policy on dead pixels?

  Thank you.

  Yes, as long as you have not deleted the phone in water or physical damage are present, Apple will be either replace the phone for you with a new place, or send in for repair, but most likely just give you a new, since you have possession for less than a week. This is obviously a defective unit and is covered by the warranty. I hope that answers your question!