Apple ID security question is not displayed the reset option?

Hey guys, so I hope someone here can help me, I spent 2 hours on the phone last night trying to solve this problem for my mother.

She forgot the answers to his questions of security and cannot buy credits on games. The last time we had this problem, I sat down with it and fixed it by reseting simply questions.

This time, however, whenever we go to modify the questions he asked us to answer 2 and there is no option to reset the?

We have an email from rescue set up (my only) for if that were to happen, but the support call last night told us to answer questions to send e-mail and theres no other way around it.

Help, please!

Also if it is in the wrong community please point me in the right direction! BRAVO!

If you have not already, follow these instructions.

https://support.Apple.com/en-us/HT201485

Tags: iPhone

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