Apple Mail has stopped while improving

I was not able to use my mail since Dec. 30. ! Talk to seniors to Support Apple daily, but they are waiting for answer of Ireland engineers (or elsewhere)... I'm about to get totally freaked because I am an editor for the web-sites/magazines thre. I made a new user, but it takes too long to come and go between the two accounts, and I'm not really interested in transfer all to the new user, as I have my system on the first. I use a mobile router also and if I have to download everything once more, he eats gigabytes.

I'm really disappointed with Apple's Support, as they say first they will respond within 24 hours, then they say in 4 workingdays... Days, 4 days are long gone and senior supporters have nothing heard of engineers. Worst nightmare ever! My son told me hundreds of times that Apple * and I have to use (buy) Microsoft. I have always defended Apple, but now I'm not an Apple fan more.

I deleted my email accounts, but the mailprogramme is still stuck in the middel of "upgrade of the library".

Anyone with experience to solve this problem, or is the best solution to return to Microsoft?

Thank you for helping me with this horrible problem. I like the computers when they work and hate them when not...

BTW, I use the OS X El Capitan, version 10.11.2 on my MacBook Pro 17 "of 2011...

Rgds,

DrHouseGro

The new version of Mail stores its database in a different format that the old, so the database must be converted before Mail can use it. Sometimes, the conversion fails because the old database is damaged, or because of a bug in the conversion code.

What you should do depends on what type of e-mail accounts you have. The first step is to back up all data, if you don't have a current backup.

A. Si you know that you have IMAP or Exchange only e-mail accounts

The easy way to recover is to delete the old database and start over. You can do this without losing all the messages, provided that:

☞ All your incoming mail accounts are on an IMAP or Exchange Server

☞ You store messages sent on the server

☞ You have no mailboxes "on my Mac".

Independent mail services the best-known as iCloud and Gmail are inspired by the IMAP. On the other hand, hosted by ISP e-mail services often use pop. If your ISP is one of your providers of mail services (or the only), you cannot use this procedure. See the section below in this case.

If you know that the above conditions are met, please continue to do so.

Quit Mail runs. Back up all data.

Open your home folder's library folder by pressing the option key and selection

Go ▹ library

in the Finder menu bar. Inside, it is a subfolder named "mail". Move this folder on the desktop. You do not move the e-mail application; you move a folder named "mail".

Launch of Mail. Your mailbox should be restored automatically. The messages will be downloaded from the servers, so it can take a long time if you have very large mailboxes. Some people have mailboxes in the gigabyte range, and which can be a problem if your bandwidth is measured.

If the mailboxes are restored successfully, you can delete the folder that you moved to the desktop. You may have to re-create your rules, signatures and custom stationery Mail. While it is very important for you not to have to do these things, ask for instructions before you delete the folder.

B. Si you have a POP or "on my Mac" mailbox store, or if you don't know what you have

Move the folder of mail on the desktop as in the part has and open.

Press the key combination command + F to search. In the line of chips to search along the upper part of the window, select "Mail". Below, defined as the search criteria

The name ends with mbox

Results of the research will be a list of folders with a name ending with '.mbox '. Each of them represents a box the letters.

Launch of Mail. All mailboxes will be empty at the beginning, but if you have any IMAP or Exchange mailbox (including iCloud), they should fill in automatically after a delay, as in part A. If you have now all the messages you want to keep, you can stop here. Otherwise, import from mailboxes in the search results. You'll probably want to skip those with names such as "Deleted Messages", "Junk", "Spam", or "Trash". Some may be duplicates of what you already; those that you can remove.

In some cases, a mailbox may fail with an error to import. If this happens, thanks for posting your results.

If all the mailboxes imported successfully, you can delete the mail on the desktop folder.

Tags: Mac OS & System Software

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