Apple music charge $11.99 per month despite Telstra free 24 month subscription

I bought an iPhone 6s (carrier) Telstra in October, which came with a free month subscription 24 music Apple (or trial as it is technically).

I put in place the trial using the SMS activation, Telstra sent me, on my AppleID.

Since then, every month I get charged $11.99 per iTunes store for individual membership of Apple's music.

I went to the 'Report A problem' section, but the purchases are not listed. However, they are in my purchase history in iTunes and on my bank statement. They take the money.

The worst thing is, I have disabled the service a few months ago (as Spotify is much better in my opinion) and they are still charging me.

I can't find any resolution or thread to cover this - is there is direct phone and E-mail, you can request such requests to? If it continues, Apple will charge me $ 288 for something that I accept to pay for, and I do not use more than 2 years.

Help would be very appreciated. I would like to know if I need to share more details to clarify the above.

Thank you.

How have you been on disable your subscription?

To get their hands on Apple, e-mail iTunes support by going to http://apple.com/emea/support/itunes/contact.html.

Tags: Apple Music

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