Apple security cannot reset the Security Questions? Flaw Apple ID

(I just got the phone with Apple security and I'm a bit puzzled and annoyed that they cannot 1) reset security of an account, or 2) purely and simply delete. Here's the scenario:

(1) a person to the Viet Nam created an Apple ID, password, security questions, etc. by using the my mother gmail account. He is a perfect stranger, and they have no access to my mother gmail account so they can't check it out. I don't know when this has been done, but it is registered in the account of Apple.

(2) I bought my mother its first product Apple, the iPad, we are in the Canada. I can't create an Apple ID, so I reset the password... I'm confused that this account should not exist. Reset the password successfully, and when I login, name, name, birthday are all foreigners. I have change the name, but I can't change the anniversary without answering the questions of security in Vietnamese. ???  I try to reset the security questions, and he again invites me to answer security questions I have not create nor I can read.

(3) I call, the security team is unable to reset the security questions or delete. I went back and the Manager cannot do either, they get these guests, so she gives up and tells me to abandon ship and use a different email account or use iCloud. I don't want to use iCloud or a different e-mail address...

So I wonder, how in the world is this possible? How a foreigner can sabotage someone's potential or future Apple ID? And why Apple cannot fill this gap?

PS: Here is the reference. It makes no sense, I requested when I try to put security issues...

If you forgot your Apple ID - Apple Support security questions answered.

Wow! Bad luck!

Out of curiosity... how far to the top of the scale grew? (I went actually 5 levels and fone 7 transfers once - a different matter, of course)

The reason I ask is that you may have left speechless last specialist, but there may be another even more experienced. In the end, each Apple ID is simply a database record and CAN be obtained on the level of the "table" - that is, it looks like a worksheet where you can make anything happen at all if you have the permission of the "Save".


The latter is a ROYAL PAIN for Apple. They may believe that the problem is not worth and not say?

Tags: Using Support Communities

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