Apple Store customer service

Similar Questions

• where can I find an email for the Apple Store? Carl

  Hello

  Where can I find an email for the Apple Store?

  Update was not available with this Apple ID either because it was bought by another user or the item has been refunded or cancelled. There was an error in the [[Store. I don't want to lose my money, which is more than 100 euros.

  Help, please.

  Carl

  Please test after each of the steps that you have not already tried it. Stop when the problem is resolved. Back up all data before making any changes. Remember, no one here is Apple or can help in problems of service the customer.

  Step 1

  If you have recently changed something in your Apple ID account (for example, the password), log out of the App Store and reconnect.

  Step 2

  A purchased app can only be updated by logging into the App Store with the same identifier Apple which was originally used to buy it. There is no way around this restriction, which applies also to the free applications. If you can not connect to help ID the buyer, remove the app and reinstall it. You will have to pay for it, once again, as appropriate.

  Step 3

  If you receive the alert when you try to update a grouped iLife application, select the shopping page in the App Store and find the application in your purchase history. If there is a button marked ACCEPT on the right, click on it.

  If you have a used Mac, bundled apps related to Apple ID of the original owner and may apply to you. Reportedly, customer service has published codes redemption to some owners of second who asked, but it is not guaranteed.

  Step 4

  If you try to update the iLife or iWork applications that were installed from a purchased DVD, or if you have a refurbished Mac purchased directly from Apple, contact App Store customer service for a redemption code. If necessary, you will be asked for the part number of the DVD.

  Step 5

  In the App Store menu bar, select

  Store ▹ view my account

  Enter your Apple ID to the command prompt. In the lower right corner of the window that opens, click the reset button. Close the window.

• I received this e-mail supposedly on apple store.   Dear customer, this mail is sent to you as a final notice.  «To avoid a suspension of your account, please allow 2 minutes for the service to the customer by clicking on the link below: confirm my accoun

  I received this e-mail supposedly on apple store: is this true?

  Dear customer,

  This email is sent to you as a final notice.

  To avoid a suspension of your account, please allow 2 minutes for the service to the customer by clicking on the link below:

  Confirm my account now»

  Thank you for choosing us.

  Sincerely,

  The customer service

  < link published by host >

  This is a phishing attempt. Do not respond. Shall not disclose any personal or financial information. You can use the address below to the suspicious message as an attachment to the Apple. [email protected]

  The link below has information to identify fraudulent emails.

  http://support.Apple.com/kb/HT4933

• Why the apple customer service has disappeared down the Hill?

  I have had 3 iPhone of 6 to any faulty transmission, 11 months later today that I just picked up at the Metro centre apple Store, got it home that is also defective. been on the phone now for more than an hour trying to sort, 1 transfer to blind a ringtone that after 50 minutes, was cut. pay for a mattress brand expect top service something apple seem to have moved away from.

  Time to go I think!

  I have not seen any decline in Service to the customer. Defective phones would be something in the quality control, if you are looking to blame. The customer service is what exchanged your phone, and since they exchanged their, then it would not be bad service. However, you would need describe "defective" for the replacement of the latter. Given that you were on the phone with Apple, it looks like they may have been going to work on it. Not sure why the call may have abandoned well.

• Don't replace the hard drive of an iMac by a certified Apple store Sub Apple Care warranty service?

  I have the chance to get an opportunity for a very good price iMac. The only thing that I don't like the comments, is that he got a Fusion drive I want to get replaced for one SSD with a 3rd-party service certified Apple store. The iMac keeps the Apple Care warranty until 2018.

  Would be replacing cancels Apple Care?

  If the FSAA improved to an SSD, the guarantee that they should remain in force. However, the SSD is not covered as which was not part of the original equipment when the computer was made. I STRONGLY recommend that you read the warranty and AppleCare agreement. We are all of the users like you, so we cannot talk about Apple. Remember it is their guarantee that they have the final call.

• Do not trust iCloud re. recovery (or Apple customer service)

  Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

  I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

  Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

  I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

  First customer service person simply said they were gone, we cannot do anything.

  After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

  Last 2 customer care people were abrupt and unnecessary.

  I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

  I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

  I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

  Wish you all the best experiences!

  Backup of your data is your decision, not Apple, not backup this is stupid.

• disappointed by the apple customer service

  Hello

  I didn't want my first post to be like this, but I had no choice!

  Nov. 2014

  I bought my iPhone 6 and 16 gb and they gave me one year factory warranty. my phone started having a few problems in 10 months.

  August 2015

  I went to the apple store and they said "it's a common problem with 6 more" spent with a new 6 more since my warranty still good... as costume designer for more than a decade, it wasn't a big problem for me because I love I phone and I think that his greatest phone ever.

  may. 2016

  my phone doesn't work for some reason, and nobody seems to know what happened. I don't know there is no water damage or other damage that I went to the apple store. the person who worked there said "since my warranty has expired they will not be able to help us!" and advised me to buy the new phone. I called apple 1-800 number and I've been waiting for 1 hour and 28 minutes, and someone hung up!

  I have a contract with my operator for 2 years

  so I still pay monthly payments for a phone not working again!

  so, I'm the loser here!

  I should reconsider my choice on smartphones?

  Yes, it seems more unfair. This is a user to user forum. The best I can recommend is possibly ask for a Manager in the store do not settle the first genius you get.  If there is documentation in the service record of apples, you can have a better chance. If not out of warranty is out of warranty.

  You can submit your feed back here:

  Feedback: Apple http://www.apple.com/feedback/

• What happened to the apple customer service?

  All I'm doing is to confirm my appointment on the Apple Store & I was transferred twice to neverland! Even on the cat they sent me to the Apple support Web site! Seriously!? Not a good way to start a Sunday morning & I lost all faith in Apple

  ErinBeas wrote:

  All I'm doing is to confirm my appointment on the Apple Store & I was transferred twice to neverland! Even on the cat they sent me to the Apple support Web site! Seriously!? Not a good way to start a Sunday morning & I lost all faith in Apple

  It is a forum for technical support to users. There is nothing we can do to help you with this problem.

  If you have an iPhone and the Apple Store app on this subject, I think that you can see your appointments listed there.

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• Apple store in Sindelfingen (Germany

  Hi guys,.

  I just wanted to leave a few comments on the Apple store in Sindelfingen.

  This was my first visit to the store in Sindelfingen, just some replacement because my screen was broken.

  At first, I must say, that employees (I think they are called Genius) are very nice and accommodating. A few seconds in the store, the first employee asked my how he could help me.

  Naturally, I accepted an appointment beforehand. Then I was asked to search for colleagues at the genius bar.

  There I checked and asked me to wait a few seconds until my personal contact appears.

  Said and done, after a few seconds, the employee arrived and asked me about my problem.

  I had for the first time feel like an employee of the service understands me actually... He has done very well advise me.

  We must also say that there is a Saturday in one of the largest shopping centres in the South of the Germany.
  A mass of people at the tables, but there was no customer agitated or unhappy.

  After two hours, I came back and my iPhone was perfectly repaired. He even said sorry for the "longer" waiting time

  Really, I have to admit that the service can be seen here.

  From A to Z a tips perfect and great empathy for customer.
  If I were to note this service, I would give it 6 out of a possible five stars.

  Thank you once again

  Wow... it's so nice to hear positive feedback. Thank you for taking the time to share your experience!

• Is there a difference in features between the version of the apple store and the best version to buy for the Apple Watch?

  I plan to buy a Apple Watch for my sister's birthday and I was wondering if there is a difference in features between buying the Apple Watch on an apple store or buy the Apple Watch at a best buy.

  No difference, but better to buy directly from Apple if the watch should repair at any given time. Best Buy customer service isn't the best.

  The user guide will be useful > https://help.apple.com/watch/

  The watch can be purchased from an Apple store or online > https://www.apple.com/watch/

• How can I contact the complaining customer service?

  I am disabled and I have been to my local Apple store three times now to try to spend a lot of money, but the busy store is not geered upward at all for people with disabilities and staff tend to ignore me. I can't find how to contact someone at the service the customer to talk about this. Does anyone know how to talk to someone. I have need help because I can not even buy anything to support me on...

  There is a link contact us bottom right of each page of the forums. But first, did you call the store manager and ask if there is something they can organize? Perhaps a date?

• Cannot check on design student cs6 I brought the apple store

  Hello

  I brought the student to design creative suite version 6 standard on the apple store a month ago and I had no luck getting the serial number. Inside the box, they gave me a set of instructions that I followed by an 'open' case of customer service, then I continue to give them the order number and proof of eligibility.  However I received an e-mail back that "they were unable to identify my order number or voucher number. So when I return instead to find the coupon number, but there was no mention of a coupon on my box number but product number are similar to one of the examples given in the e-mail mentioning on the coupon number that started with "DSGNxx-xxxx-xxxx-xxxx-xxxx". Thinking that it was the coupon number tried to enter, but I ran out of space in the box and so I guessed that it wasn't the number of coupon.

  I tried to use https://www.identit-e.com/default/index/submitadobe instead who asked the product code but still it came problems.

  So please help what am I am I doing wrong or why it does not work for me?

  In which country are you located?  If in North America, so you want to enter your code on the page indicated.  If you are unable to locate your code happen on your Inbox so you can work with your dealer for a replacement.

  You can find information about the location of your Code at http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main-pars_heading_19.

• Apple stores in the Canada, they do a free diagnostic as in the USA?

  The stores Apple, service engineering, doing a free diagnosis, as they do in the USA?

  Are they reliable - can - we be assured the job is really necessary?

  As far as I know, all the Apple stores on the planet will be a free diagnostic. They are as reliable as any diagnostic test may be on modern hardware. They do not catch everything, but they tell me will be most of the time. With respect to the work that is actually necessary, based on the results of diagnostics, Yes. It is necessary. Apple employees are not paid a commission or incentive to recommend unnecessary work somehow.

• Difference between Apple Store and iTunes store

  WWhat s of gap between the Apple stores and iTune

  iTunes is the online marketplace where you can buy the music, movies and other applications and software for your iDevices

  The corresponding thing on the Mac is the Mac App Store

  Apple stores are usually referred to as the physical locations of the stores (usually in malls or large shopping streets) that mainly material sale - computers, screens, accessories, iPhones, etc. - stores don't offer an area called Genius Bar composed of Apple employees with limited service options (for example, replacement battery and screen for iDevices) problems