Apple support has been unable to solve my problem with iTunes not responding do not. He started all of a sudden. A few weeks after I've upgraded to Windows 10. Reinstalles/uninstalled iTunes and nothing. Now, I can't even Apple support for help.

All the sudden, iTunes has stopped responding. I click top and nothing. I spent over an hour with a Senior Engineer at Apple's Support, which does not give me a ticket number so now Apple can't even find the person I talked to. This person had to remember and it's been 2 weeks. I called Apple back Support and since they can't find a ticket number they told me that I have to wait until this person reminds me. This engineer had me remove and reinstall iTunes with all the other components that go with it, I run it as administrator, pretty much did all the troubleshooting I had done on my own. I have now to sit and wait, hoping that this senior engineer at Apple called me back. It's poor and poor support for iTunes. If anyone has any advice, please share.

Thank you

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These can be things that you've already tried. Despite this, it might be interesting to try again. As another poster has said recently, though for another problem, "20th try was the charm.

For general advice, see troubleshooting problems with iTunes for Windows updates.

The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

TT2

Tags: iTunes

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