APPLE TV (2nd GENERATION) CANNOT CONNECT to ITUNES (cannot finalize the update)

We just connected our Apple TV (model A1378) after getting it 5 years ago... we went immediately to update the software that, after a few failed attempts, we finally got after steps 1 & 2. He then asked to connect to iTunes. We plugged on our mac, but iTunes is not picking up the Apple tv. Latest version of iTunes is installed. Home sharing enabled.

Now: We cannot get any other screen that 'connect to iTunes' on our apple tv then we are stuck - where now?

Welcome to the Apple community.

If your Apple TV fails to restore via iTunes...

  • Check that you have properly followed the instructions for your model of Apple TV.
  • If this is not the case, already, try using a powered USB port.
  • Repeat the process, but this time try to connect the cable while iTunes is closed.
  • Repeat the process with another cable.
  • Try to restore the Apple TV on another computer at another location.

Tags: Apple TV

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