Apple TV (9.2.1) removes the internet connection when you try to use Siri
Greetings,
I think I saw network related issues with my Apple TV. Everything works fine most of the time. But sometimes, including, but not limited to, when I try to use Siri, Apple TV almost always drops the wireless internet connection. I've included a picture below of exactly what it looks like. I scoured both online that I can but it doesn't look like anyone has the same problems.
I called Apple support and they suggested that I connect to another source of wifi. I used my hotspot on my iPhone and the Apple TV has worked well without any hitch in the connection. This leads me to believe it's firewall partner.
However, I have disabled literally of each firewall setting I found in my router and still cannot find a solution. I also use a WAP browser in addition to router which is what my Apple TV is connected to. My WAP is an enterprise-level device, but I'm having issues access to the features of the admin of it network. Before I go and reset my WAP I wanted to get additional advice from people with experience in networking and firewall, especially with services like Siri.
Thanks in advance. Pics and info of additional device below.
Michael
tvOS 9.2.1 (13Y772)
A1625
Zoom: off
United States
English
Hello. I don't think that this has nothing to do with the firewall, etc. When you use Siri, you send your voice via Bluetooth to ATV. If your WiFi signal is weak, the Bluetooth maybe block, if you are using 2.4 GHz. could you try to connect to a network of 5 GHz and see if that helps?
Tags: Apple TV
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