Apple TV freeze while watching the TV program

I have the 4th generation Apple TV, and after several hours of viewing, the image freezes.  I am currently using only 3 applications (NBC, ABC, CBS) and it freezes on all applications.  I have been informed by Apple Care Support should I close all applications after consulting, but even that is not helping with the gel.  At this point, the only way to unfreeze the device should do a restart by pressing the two buttons below the trackpad on the remote control.   Of course unplug the device also works, but it's too heavy to be repeated several times.  Apple Care suggested that there might be a problem with the hardware with the device and it may need to be replaced.  Does anyone else have this problem?

Intermittent problems are often the result of interference. Interference can be caused by other networks in the area of or household electric goods.

You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but won't make iStumbler household items.

Refer to your router manual to know how to change your wifi channel or adjust your pace of multicast.

There are other types of problems that can affect the networks, but it is by far the most common, so note the first. We see networks that have inherent problems work differently with different versions of the same software. You can also try to move the Apple TV away from other electrical devices.

The following article can help you.

Troubleshooting connections and Wi - Fi networks

Recommended Wi - Fi settings

Sources of interference

WiFi Diagnostic Software (for Mac users)

You will also find help on this page, where I have collected some of the more unusual solutions for network problems.

Tags: Apple TV

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