Applications that use msxml do not load or use Windows 7 64-bit environment

What happened several times. I have an installed application (Quickbooks pro 2010) that uses MSXML, and when I installed another application that uses MSXML, it fails to install, or install but does not work properly. (Both applications are supposed to be compatible with Windows 7)

Is this a known issue?

Hi Emanders,

You receive an error message when you try to install or run programs?

Who is the other program that fails to install or load?

Access the link below and check if the programs are compatible with Windows 7 64 bit.

http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

However, you can try to unregister and reregister the MSXML.dll files on your computer and check if you can install and run programs.

Run the command at the elevated command prompt, follow these steps:

1. open the start menu, click programs principally made, select accessories.
2. right click on command prompt, and then click "run as administrator".
3. type the following commands in the DOS prompt window and press ENTER at the end
of each line:

REGSVR32 MSXML3. DLL/U
REGSVR32 MSXML3. DLL
REGSVR32 MSXML4. DLL/U
REGSVR32 MSXML4. DLL
REGSVR32 MSXML6. DLL/U
REGSVR32 MSXML6. DLL

(At the elevated command prompt command should not give us any error).

You can also open the event viewer and check if there are other important messages/error codes that is generated during installation or execution of the program and after return.

See the link below for more details:

What are the information contained in the logs of the event (Event Viewer)?

http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

I hope this helps. Let us know the results.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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