AppStore connection problem!

Hello

I'm running a 21.5 "iMac with OS X El Captan 10.11.5. My problem is that I am not able to connect to iCloud and the App Store on my Mac.

The error I get is "there was an error connecting to server Apple ID"

The same username and password works perfectly well on the site of iCloud, my app store on the iPhone and the iPad, but not on Mac.

What is the way my iMac communicates via the internet? We have a firewall. And oh, the software update for El Capitan is downloading as I type; He didn't even ask for IDs, just started downloading automatically. The same thing happened yesterday with the updates listed on the tab Update on the app store - they have been is downloaded yesterday without asking my login details but it was a rare event; connection problems I described above took place during the last month or so.

How can I fix?

Thank you!!

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Try disconnecting all the services using your Apple ID on your iMac, iTunes, FaceTime, iMessage and try to sing.

If you cannot connect to the iTunes Store - Apple Support

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