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I can't ask a question in the support communities because my computer continuously backs up automatically.  If I try to remove the automatic record or retrieve the automatic backup, once I submit my question, I get a message saying "You are not allowed to create or update this content" WTH!

This time, he's been through, my first question is to transfer CD to iPhone, maybe Apple has closed this discussion?

Tags: Using Support Communities

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    If you ask the question and then choose a solution, the thread will be closed or still can you ask more details?
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    If you still experience this issue, you can return to this thread.
    But, you must clear the flag solved .

  • I don't want to ask a question; I want to register to participate in a current position!

    What a weird way to manage records. I will try to remove this once my registration is confirmed.

    Just to help someone else who finds this question.
    It is a long process and could be better.
    If you wish to register as a volunteer, but not to ask a question.

    through Thunderbird:
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    at the bottom, click on the button 'Volunteer Mozilla Support'
    which takes you here:

    Under "choose a way to get involved.
    Click on the link "reply to questions in the support forum.
    which takes you here:

    Click on the button "register".
    brings you here.

  • Why do I ask a question in order to register? It seems that this prevents Firefox users to be more involved. I am just wanting to answer a question

    It was much easier to get questions from Mozilla. I'm guessing that you were getting overwhelmed by the number of questions and you just want to stop the false issues. In my case, I wanted to just respond to a post on the "expired Document" message users get the arrow to the left. So I had to ask a question just to do this.

    Thanks for joining in.

    The typical use case is that users have a question. Registration has been moved in the middle of the process because some users could not even start when the inscription was the first step in the process.

    If you start with the support home page (https://support.mozilla.org/), there is a big button "Volunteer for Mozilla Support" under the product buttons, but if you came by a result of Google or another link, you have probably never seen that...

    If you want to participate in the redesign and improvement of the forum, there is a forum separate for it here: https://support.mozilla.org/forums/contributors

  • How to connect to mozilla support to ask a question?

    I never had so many bad register to create an account (I have apparently finally got), or didn't have so much to find a place to ask a question. Whenever I try to connect using Mozilla asks me a password; Ok! I put in the SAME password I created to set up my Firefox Sync account. Obviously, it's not good, it doesn't work! I ask to have a password reset sent to my email address, but I get NO ANSWER - NEVER after multiple attempts. It is one of the most frustrating, aggravating, annoying sites (and I don't really write the real words, by that I expressed to my computer, my wife and anyone else who could almost!).

    Therefore, since apparently I have finally connected, (but I don't know how I did it), can you please answer two questions for me: 1) how can I publish one or the other answer, (since I can almost never connect), or post a new question? (2) do you have plans to support Mozilla like 99.99% of all websites on the web EASY for USERS to access to?

    Sign me up: frustrated!

    Yes, it's not even close to being of Mozilla. Looks like a third company, offering technical support and the price isn't bad either, for me at least.

    You can safely remove this email since it is even remotely related to Mozilla.

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  • Why do I ask a question in order to create an account here?

    I wanted to respond to an existing question, but I couldn't do it without another question.

    I tried to ask a new question, but not finishing, which allowed me to write an answer to the question, in fact, I was interested in. But when I tried to submit this response, the system informed me that my account has been inactive because I had not confirmed a question and proceeded to destroy the answer I spent 45 MINUTES writing.

    Registration here seems to assume that everyone is a disabled user, ask for help and not someone trying to provide assistance or additional details about a problem. Maybe my experience just now has me jaded, but when you think of ways to describe it, I find the term "profoundly stupid because it deters the technically sophisticated users to actually answer the questions" inexorably comes to mind.

    Use this link to register as a contributor and not a question (AAQ):

    • Bug 972269 - tell people to ask a question, when they try to register
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    It is annoying that I have to work around a bug of registration by asking a question, when all I have to do is to establish and to take into account to answer.

    Login in way work continues to evolve. Some users have been frustrated by having to create an account before starting their question, but you are in the opposite position. Maybe we should have the possibility to register now or later?

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    What is the latest version of Firefox and where can I find this information without having to ask this question. The reason why I need to know is that Firefox is unable to update for some reason any and it tells me to check and make sure I have the latest version. I have version 26 but don't know if it's the latest version.

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    Because of this kind of fraud and fake everything, I started using the security of Mozilla products, but it seems I was mistaken.

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    Thank you

    Currently support.mozilla.org is not a Thunderbird help section. Firefox, Firefox for Android, OS of Firefox and Webmaker are under the banner of support.mozilla.org .

    It has support for Thunderbird, as 2007 or 2008 Web site.

    https://support.mozillamessaging.com/en-us/home

    I don't use Thunderbird myself and I never did support in his favor, so I can't answer your question on GetSatisfaction. But I know that Mozilla has used GetSatifaction for the Firefox support in the past and is currently using "social media" for the support to the army of the great campaign.

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