Assistant HP will not lauch

Hello

I'm running Windows 7 on a HP Pavilion P6000 series.  Yesterday, I tried to launch HP Support Assistant and received a message that says 'this application has encourted a serious problem and must close ".  Is there a virus associated with the software?  There is no problem with any other software on the desktop.  I have an antivirus (ESet) installed on an experimental basis, but I'm not a happy camper with this software.  I do not know how to clean the virus if that's the problem with HP Support Assistant becaue the antivirus can not pick up the virus.  I know that I have to uninstall the antivirus, but I am having trouble with who has well.  Any advice you can provide are greatly appreciated.

Maria

Maria, welcome to the forum.

This is the Homepage for HP Support Assistant.  Download the correct version for Win 7 and install it.  Glitches that occur sometimes can be corrected by reinstalling.

Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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